Neal, you are activating with the same LiveID that your subscription shows on
the Billing site, yes? You can't enter the key a second time. If signing in with
the LiveID does not see your active subscription, that typically means it is the
wrong LiveID. If it is the correct LiveID at activation, you'll need to contact
support. What country are you in? And is the hotmail address in your post your
real address?
-steve
"Neal" <veener88@xxxxxx> wrote:
| Quote: |  | |
|
>Hi,
>
>I have a new issue now. I am back to green with the 90 trail and when I go
>to subscribe I am having an issue I am getting Error 8059: Product key
>already in use. I sign in under my live ID and then I states I have to go
>online. I type in my token I am am getting this error. I checked MS
>billing and I do show I have a valid subscription. I am not sure what is
>going on now at least I have 90 days to figure it out.
>
>
>"StephenB" <sboots@xxxxxx> wrote in message
>news:adp6p3lpmhdd3fuu55b66el44vgs0imcov@xxxxxx | Quote: | | | |
>> You should be fine once you reinstall using the production version, Neal.
>> The
>> beta and the production "talk to" different back ends, so the beta can
>> never
>> update to production.
>> -steve
>>
>> "Neal" <veener88@xxxxxx> wrote:
>> | Quote: | | | |
>>>Thanks Stephen,
>>>
>>>I have a subscription thought October of this year so I am good there I
>>>just
>>>was running my beta software I thought I read that it would update to the
>>>final version via a download but I guess I read wrong. I will try what
>>>you
>>>said and go from there.
>>>
>>>Thanks,
>>>
>>>
>>>"StephenB" <sboots@xxxxxx> wrote in message
>>>news:4np4p3l6788fau7ajnpottk04bht48oiei@xxxxxx
>>>> "Neal" <veener88@xxxxxx> wrote:
>>>>
>>>>>Late night I got home turned on my PC and one care was red. I looked
>>>>>and
>>>>>it
>>>>>stated it could not update. So I was thinking just a server issue and
>>>>>let
>>>>>it go for the night. Today I am getting up and I am getting the same
>>>>>issue.
>>>>>I have tried to do the update manually but it will not start updating.
>>>>>I
>>>>>have
>>>>>
>>>>>Version: 2.0.2392.4
>>>>>Virus and spyware: 1.24.5335.0
>>>>>Firewall: 1.2.28.112
>>>>>
>>>>>I am running Vista Ultimate 64bit.
>>>>>
>>>>>Thanks,
>>>>>
>>>> You're running the beta, Neal. That environment was shut down last
>>>> Monday,
>>>> 1/14.
>>>> You need to uninstall the beta and install the trial and subscribe -
>>>> http://onecare.live.com
>>>>
>>>> -steve
>>>> --
>>>> Stephen Boots
>>>> MVP Windows Live
>>>> Windows Live OneCare Forum Moderator
>>>> sboots@xxxxxx | | | | | >>
>> --
>> Stephen Boots
>> MVP Windows Live
>> Windows Live OneCare Forum Moderator
>> sboots@xxxxxx | | | | | | |
| | |
--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator
sboots@xxxxxx