I'm sorry to read that it continues to be troublesome. Thanks for trying. If you
want to try again after then next update, your system may well be helped by the
patch update that is slated for released around the 31st of January.
-steve
"Roger Stenson" <roger@xxxxxx> wrote:
| Quote: |  | |
|
>Sorry for the delay but there has been some intervening holiday
>I had a long interactive session with the help desk. During this, I watched
>them repeatedly going through the remedies recommended by the help screen,
>fruitlessly.
>In the end they told me my system was needed rebuilding because it was
>corrupted
>So I rebuilt it again completely on a purged disk and OneCare ran ok again
>but the same problem recurred after a day or two. Again the fireware could
>not be restarted after repeating the solutions recommended by the help desk
>
>This time I just uninstalled Live OneCare, ran a Vista upgrade using the
>installation disk leaving all the other sofware installed. Again Live Once
>Care resintalled and ran normally for about a fortnight. Then today it
>failed again and won't restart.
>
>I have not changed the system configuration at any time in the process. It
>seems to me that the problem is eventually triggered by something that comes
>down the pipe with Windows Update.
>I am hard to persuade it is the software I am operating. The PC contains a
>subset of the software on my two desktops which have never had this
>problem. Just about the only additional product on the PC is a softfone but
>that has been an everpresent.
>
>Everything on my laptop runs ok apart from One Care.
>
>I am beginning to conclude that the product is not fit for purpose.
>Microsoft can not offer a solution. I propose to abandon it on this lap top
>which ran for years with the same application set under Norton
>
>
>
>Roger Stenson
>
>"StephenB" <sboots@xxxxxx> wrote in message
>news:c08fm31grnlbgq6mmdu1t35ckufqb687gs@xxxxxx | Quote: | | | |
>> Do report back the results, Roger.
>> -steve
>>
>> "Roger Stenson" <roger@xxxxxx> wrote:
>> | Quote: | | | |
>>>Thanks for your help Stephen. All of your recomendations ran smoothly.
>>>I ran the v2 repair product to no avail
>>>I have now forwarded the problem to the help desk and have just finished
>>>sending the diagnostics. I will report on the results when I have heard
>>>back.
>>>
>>>Roger Stenson
>>>
>>>"StephenB" <sboots@xxxxxx> wrote in message
>>>news:afudm3pi11m8fs2n3opine47s4veu6r3h9@xxxxxx
>>>> "Roger Stenson" <roger@xxxxxx> wrote:
>>>>
>>>>>I have a laptop which I have just rebuilt from scratch. One Care ran ok
>>>>>in
>>>>>the previous set up. Now with exactly the same software installed the
>>>>>firewall won't start. I have the Windows Firewall running instead, and
>>>>>behind that there is one in the router. However I would like to crack
>>>>>this
>>>>>problem. All the other One Care functions seem to be running normally
>>>>>
>>>>>I have been to Online help and, following ther advice I have
>>>>>1. Checked out the One Care start settings. When started manually it
>>>>>begins
>>>>>to run then ceases with a message that is not relevant
>>>>>(roughly it says if there are no systems in the machine that need a
>>>>>firewall
>>>>>it does not start)
>>>>>2. Corrected the Path, whiche seemed to have been overriden by SQL
>>>>>3 Reinstalled MSXML4 Service Pack 2
>>>>>4 Reinstalled One Care
>>>>>all in the sequence recommended by the online help. No progress. Anyone
>>>>>any
>>>>>ideas
>>>>>
>>>>>Roger Stenson
>>>>
>>>> See if the v2 firewall repair tool resolves the problem for you:
>>>> http://forums.microsoft.com/WindowsO...68376&SiteID=2
>>>>
>>>> If not, please contact OneCare support:
>>>> How to reach support -
>>>> http://forums.microsoft.com/WindowsO...21771&SiteID=2
>>>> If it fails to validate your subscription, select the option that you
>>>> are
>>>> using
>>>> a trial or beta copy and you can proceed to email support without
>>>> validation
>>>> once you've signed in.
>>>>
>>>> -steve | | | | | >>
>> --
>> Stephen Boots sboots@xxxxxx
>> Microsoft MVP - Windows Live
>> Windows Live OneCare Forum Moderator
>> http://forums.microsoft.com/windowso....aspx?siteid=2 | | | | | | |
| | |
--
Stephen Boots sboots@xxxxxx
Microsoft MVP - Windows Live
Windows Live OneCare Forum Moderator
http://forums.microsoft.com/windowso....aspx?siteid=2