We need a dump file that was generated at the time of crash. You can find it
in %system%windows directory., the name of file is memory.dmp.
Please do not post dmp file to the newsgroup, instead try sending it to
wlpgcust@xxxxxx.
Also, let's take this discussion offline until the solution for the issue is
found. Please contact me over e-mail: wlpgcust@xxxxxx.
Thanks,
Galina
"RT" <noway@xxxxxx> wrote in message
news:B4D439A3-55A3-4250-BBA8-1F6940BA87B5@xxxxxx
| Quote: |  | |
|
> Downloading the latest video drivers made no difference. What kind of
> memory dump would you want? There are three kinds defined in
> system>advanced>startup and recovery.
>
> Possibly unrelated is the fact my main hard drive is starting to have
> problems.
>
> "Galina Kolpatcheva (MSFT)" <galinak@xxxxxx> wrote in
> message news:uiaRQ04XIHA.1168@xxxxxx | Quote: | | | |
>> The blue screen is most likely caused by the video card interacting with
>> some of the files you might added to the gallery.
>>
>> Please try updating your video card driver first. You may need to check
>> your video card manufacturer website for specific drivers for Vista.
>>
>> Please let me know if this fixes the problem. If not, we will need you to
>> send us memory.dmp file from your system directory to determine what
>> causes the crash.
>>
>> Thanks,
>> Galina
>>
>> "RT" <noway@xxxxxx> wrote in message
>> news 9FB26CF-35DA-4FCC-81A7-9E40E3195B8A@xxxxxx | Quote: | | | |
>>> I am using WLPG from http://get.live.com . On my network, blue screen
>>> only
>>> happens on my main computer. Here are the specs as asked, see attached.
>>>
>>>
>>> "Galina Kolpatcheva (MSFT)" <galinak@xxxxxx> wrote in
>>> message
>>> news:OcHsF4rXIHA.4440@xxxxxx
>>>> Could you clarify please - you said you have WLPG running on Vista
>>>> machine, but also mentioned that you see blue screen on Vista 32. What
>>>> is
>>>> the difference between those two machines?
>>>>
>>>> Could you please get your system information for your machines?
>>>> Go to Start > Right-click on Computer > Properties > copy all the
>>>> information from System section.
>>>>
>>>> What version of WLPG you're trying to use? Did you install it from
>>>> http://get.live.com?
>>>>
>>>> Please provide more details so we can help you.
>>>>
>>>> Thanks!
>>>>
>>>> "RT" <noway@xxxxxx> wrote in message
>>>> news:7ACF37D9-5A77-45BE-AA9E-153D266183FB@xxxxxx
>>>>> PAGE_FAULT_IN_NON_PAGED_AREA
>>>>> 0x00000050 (x,x,dx)
>>>>>
>>>>> I cannot use Windows Live Photo Gallery in Vista 32. Just after
>>>>> starting
>>>>> a blue screen is generated, sometimes almost instantly, sometimes
>>>>> after
>>>>> clicking on something. I have tried uninstall and reinstall. I have
>>>>> not
>>>>> seen this blue screen (or any other) on my vista computer.
>>>>>
>>>>> Any ideas? I'd really like to get this up and running.
>>>>>
>>>>> RT
>>>>
>>> | | | | | | | | | | > | |
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