To get a smaller size dump file, please do the following:
From Start menu, Right click on Computer > Properties > Advanced Properties
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> Advanced tab > Click Settings button under Setup and Recovery > make sure
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you have 'Write an event to the system log' checked under System Failure >
select 'small memory dump (64kb)' from Wright debugging information
drop-down list.
Minidump file location is %SystemRoot%\Minidump.
The minidump will be created only at the crash time.
Please send this file over e-mail.
The fact that your hard drive having problems may be related to the crashes
you see.
If dump file is not created after the crash, that may mean the crash was
caused by hard drive failure.
You can also check Event Viewer under System logs for errors - hard drive
failure may be listed there as well.
Thanks,
Galina
"Galina Kolpatcheva (MSFT)" <galinak@xxxxxx> wrote in message
news:B95CAE6D-9929-4357-8464-35E8EE8C08EB@xxxxxx
| Quote: | | |
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> We need a dump file that was generated at the time of crash. You can find
> it in %system%windows directory., the name of file is memory.dmp.
> Please do not post dmp file to the newsgroup, instead try sending it to
> wlpgcust@xxxxxx.
>
> Also, let's take this discussion offline until the solution for the issue
> is found. Please contact me over e-mail: wlpgcust@xxxxxx.
>
> Thanks,
> Galina
>
> "RT" <noway@xxxxxx> wrote in message
> news:B4D439A3-55A3-4250-BBA8-1F6940BA87B5@xxxxxx | Quote: | | | |
>> Downloading the latest video drivers made no difference. What kind of
>> memory dump would you want? There are three kinds defined in
>> system>advanced>startup and recovery.
>>
>> Possibly unrelated is the fact my main hard drive is starting to have
>> problems.
>>
>> "Galina Kolpatcheva (MSFT)" <galinak@xxxxxx> wrote in
>> message news:uiaRQ04XIHA.1168@xxxxxx | Quote: | | | |
>>> The blue screen is most likely caused by the video card interacting with
>>> some of the files you might added to the gallery.
>>>
>>> Please try updating your video card driver first. You may need to check
>>> your video card manufacturer website for specific drivers for Vista.
>>>
>>> Please let me know if this fixes the problem. If not, we will need you
>>> to send us memory.dmp file from your system directory to determine what
>>> causes the crash.
>>>
>>> Thanks,
>>> Galina
>>>
>>> "RT" <noway@xxxxxx> wrote in message
>>> news 9FB26CF-35DA-4FCC-81A7-9E40E3195B8A@xxxxxx
>>>> I am using WLPG from http://get.live.com . On my network, blue screen
>>>> only
>>>> happens on my main computer. Here are the specs as asked, see
>>>> attached.
>>>>
>>>>
>>>> "Galina Kolpatcheva (MSFT)" <galinak@xxxxxx> wrote in
>>>> message
>>>> news:OcHsF4rXIHA.4440@xxxxxx
>>>>> Could you clarify please - you said you have WLPG running on Vista
>>>>> machine, but also mentioned that you see blue screen on Vista 32. What
>>>>> is
>>>>> the difference between those two machines?
>>>>>
>>>>> Could you please get your system information for your machines?
>>>>> Go to Start > Right-click on Computer > Properties > copy all the
>>>>> information from System section.
>>>>>
>>>>> What version of WLPG you're trying to use? Did you install it from
>>>>> http://get.live.com?
>>>>>
>>>>> Please provide more details so we can help you.
>>>>>
>>>>> Thanks!
>>>>>
>>>>> "RT" <noway@xxxxxx> wrote in message
>>>>> news:7ACF37D9-5A77-45BE-AA9E-153D266183FB@xxxxxx
>>>>>> PAGE_FAULT_IN_NON_PAGED_AREA
>>>>>> 0x00000050 (x,x,dx)
>>>>>>
>>>>>> I cannot use Windows Live Photo Gallery in Vista 32. Just after
>>>>>> starting
>>>>>> a blue screen is generated, sometimes almost instantly, sometimes
>>>>>> after
>>>>>> clicking on something. I have tried uninstall and reinstall. I have
>>>>>> not
>>>>>> seen this blue screen (or any other) on my vista computer.
>>>>>>
>>>>>> Any ideas? I'd really like to get this up and running.
>>>>>>
>>>>>> RT
>>>>>
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