02-17-2008
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#12 (permalink)
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Re: No Web access after installing Update KB944533
Kiloran's original thread: http://groups.google.com/group/micro...77ad458521781d
--
~PA Bear
Kiloran wrote: Quote:
> I had exactly the same problem and decided that Kaspersky was the problem.
> I uninstalled the programme, reinstalled KB944533 and was once again able to
> access webpages.
>
> "PA Bear [MS MVP]" wrote:
> Quote:
> > [Ooo, I didn't think of the possibility that they may have upgraded to Vista
> > with KIS installed, Robert. Nice catch!]
> >
> > Robert Aldwinckle wrote: Quote:
> > > "jimmy3d" <jimingraham@xxxxxx> wrote in message
> > > news:36160400-4894-4094-b08a-15f061dc2d04@xxxxxx
> > >>
> > >>
> > >> i too am having this same problem...am running vista home prem with
> > >> Kapersky Int. Suite installed but with it's firewall disabled.
> > >
> > >
> > > But was it ever enabled? And, to reask another of my questions,
> > > does it have any diagnostics in it which would clarify what is happening
> > > when it is enabled? If so, (to repeat) enabling it could prove
> > > helpful...
> > > ; o
> > > Also, this suggests that perhaps Kaspersky was running when the install
> > > was done (or after the boot needed to install the updated in-use modules)?
> > > If that was the case and if that product did _anything_ to disrupt the
> > > install you would have another explanation for your symptom. E.g. that
> > > could prevent IE from working properly by breaking its configuration in
> > > the
> > > registry. Diagnosing that without any knowledge of IE's internals would
> > > probably be practically impossible. The best you could do then I suspect
> > > would be using ProcMon to trace file and registry accesses for both good
> > > and bad cases and then try comparing the two logs.
> > >
> > >
> > >> the problem is only with IE7 as Firefox and email works fine.
> > >
> > >
> > > Which proves you do have adequate connectivity but doesn't clarify
> > > whether iexplore.exe is being blocked (assuming now that the install
> > > was not corrupted in any manner by your security package.)
> > >
> > >
> > >> Am a little
> > >> hesitant to uninstall Kapersky as its a little dicey getting keys re-
> > >> recognized sometimes.
> > >
> > >
> > > So then try the other diagnostics I suggested. ; }
> > >
> > > Another approach which may help if a blockage is active in nature
> > > would be booting in safe mode with networking. E.g. then if the blockage
> > > was being caused by misconfigured service, that program might be less
> > > likely
> > > to be running.
> > >
> > > If the blockage is being caused in some other manner, e.g. some kind of
> > > deliberate modification to the new iexplore.exe module by your security
> > > apps which prevents it from running properly--unless there is some builtin
> > > monitoring which shows the reason for the failure of attempts to use the
> > > program over the network, I don't know how you will be able to detect what
> > > is causing it. This possibility would just be a hopefully more
> > > discoverable instance of the
> > > "broken configuration" hypothesis. Again, running ProcMon and
> > > comparing
> > > good and bad traces would be what I would try to provide sufficient clues.
> > >
> > >
> > > Good luck
> > >
> > > Robert
> > > ---
> >
> > |
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