You may try to disable auto tuning on the Vista by using this command: netsh
interface tcp set global autotuninglevel=disabled. If that doesn't fix the
problem, check the troubleshooting collections.
Troubleshooting Vista Remote Assistance Issues
http://www.chicagotech.net/vista/vis...assistance.htm
--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com
"urbanmicro" <urbanmicro@xxxxxx> wrote in message
news:7379429C-9AFB-4284-B09B-9736E74B74BE@xxxxxx
Quote:
> What are the things that an expert running Vista needs to know to
> successfully help a novice running XP via Remote Assistance?
>
> I support friends and family via RA. In the XP to XP world I found that
> using Live Messenger was generally reliable. I have now upgraded to Vista
> Ultimate. I get a variety of failue scenarios trying to accept
> invitations
> now. No successes.
>
> Most commonly, I get one of the following:
> 1. I accept the invitation. The novice gets a notice in Messenger that I
> have accepted, but nothing else happens on either computer.
> 2. I accept the invitation. The novice gets a notice and a dialog box to
> grant sharing permission. I get an indication that I am viewing the
> novice
> desktop, but my screen is black.
> 3. I accept, the novice gets a notice in Messenger and I get an
> indication
> that an attempt is being made. Eventually times out saying novice must
> have
> stepped away from computer.
>
> I can deal with firewalls, registries, and more. I find lots of snippets
> here and there that give me clues, but can't find my way to a definitive
> approach.
>
> Can someone point me to a KB article or something else that could answer
> this simple question.... What are the things that an expert running Vista
> needs to know to successfully help a novice running XP via Remote
> Assistance?
>
>
> -=Rich=-