This looks promising. However, when I try running the netsh command you
suggest I got an error:
"Set global command failed on IPv4 The requested operation requires
elevation."
I'm running as administrator, using the Run CMD, then the netsh you suggest.
Is there another way?
-=Rich=-
"Robert L. (MS-MVP)" wrote:
Quote:
> You may try to disable auto tuning on the Vista by using this command: netsh
> interface tcp set global autotuninglevel=disabled. If that doesn't fix the
> problem, check the troubleshooting collections.
>
> Troubleshooting Vista Remote Assistance Issues
> http://www.chicagotech.net/vista/vis...assistance.htm
>
> --
> Bob Lin, MS-MVP, MCSE & CNE
> Networking, Internet, Routing, VPN Troubleshooting on
> http://www.ChicagoTech.net
> How to Setup Windows, Network, VPN & Remote Access on
> http://www.HowToNetworking.com
>
>
> "urbanmicro" <urbanmicro@xxxxxx> wrote in message
> news:7379429C-9AFB-4284-B09B-9736E74B74BE@xxxxxx Quote:
> > What are the things that an expert running Vista needs to know to
> > successfully help a novice running XP via Remote Assistance?
> >
> > I support friends and family via RA. In the XP to XP world I found that
> > using Live Messenger was generally reliable. I have now upgraded to Vista
> > Ultimate. I get a variety of failue scenarios trying to accept
> > invitations
> > now. No successes.
> >
> > Most commonly, I get one of the following:
> > 1. I accept the invitation. The novice gets a notice in Messenger that I
> > have accepted, but nothing else happens on either computer.
> > 2. I accept the invitation. The novice gets a notice and a dialog box to
> > grant sharing permission. I get an indication that I am viewing the
> > novice
> > desktop, but my screen is black.
> > 3. I accept, the novice gets a notice in Messenger and I get an
> > indication
> > that an attempt is being made. Eventually times out saying novice must
> > have
> > stepped away from computer.
> >
> > I can deal with firewalls, registries, and more. I find lots of snippets
> > here and there that give me clues, but can't find my way to a definitive
> > approach.
> >
> > Can someone point me to a KB article or something else that could answer
> > this simple question.... What are the things that an expert running Vista
> > needs to know to successfully help a novice running XP via Remote
> > Assistance?
> >
> >
> > -=Rich=-
>
>