Hi,
Probably the best thing to do would be to load the Vista DVD and boot from
it, then run a startup repair. The error is indicating that there is a
problem with the file that Vista uses to load the operating system. You
won't be able to successfully access any mode until it is repaired.
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help -
www.rickrogers.org
My thoughts
http://rick-mvp.blogspot.com
"Ole" <Ole@xxxxxx> wrote in message
news:54D1EF01-6E4F-48F5-BFDE-ABFB8A84C0D6@xxxxxx
Quote:
> Hello all. I have a problem that I need help with.
> My elderly Mother's Vista PC isn't working, and as she relies on this for
> shopping etc I need to get it working (I am several hundred miles from
> her).
> The PC tried to install the latest Vista updates (20/2/2008) but upon
> restart she gets the message "Windows failed to restart - a recent
> hardware/software change may be the cause - File
> windows\system32\winload.exe
> "The selected file could not be loaded".
> She doesn't have a start in "normal mode" option.
> I have walked her through trying system repair/restore using the Vista
> installation Cd, but after trying to restore she gets the message; "system
> restore failed due to an unspecified error;
>
> "cannot create a file when that file already exists" (0x800700b7)
>
> We have tried 3 different restore points with the same result.
> Can anyone help on this?
>