pjfelton

I have a brand new laptop with Vista Home Premium, and my daughter who lives
across the country just got her new desktop computer with Vista Ultimate.
She needs LOTS of help, but I have been unable to log into her computer using
Remote Assistance. Using our cell phones I walked her thru the whole
process, but when I accept the invitation and use the password, it tells me:
"Remote Assistance cannot make the connection" (The person you are trying to
help might have closed Remote Assistance) - which she insists she has not. I
sent her an invitation and she was able to remote into my computer.

Question: Is my Vista Home Premium considered a "previous version" and not
compatible with her Ultimate?

Thank you for your help, in advance.