She is behind some NAT (network address translation ) device, like a router.
If she plugs her system directly into the Internet modem, she will be able
to grant you control. Be sure her windows firewall is on. There are firewall
settings to enable remote assistance.
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Mark L. Ferguson
..
"pjfelton" <pjfelton@xxxxxx> wrote in message
news:0F50B05A-4344-4916-B70B-8A612D3807E0@xxxxxx
Quote:
>I have a brand new laptop with Vista Home Premium, and my daughter who
>lives
> across the country just got her new desktop computer with Vista Ultimate.
> She needs LOTS of help, but I have been unable to log into her computer
> using
> Remote Assistance. Using our cell phones I walked her thru the whole
> process, but when I accept the invitation and use the password, it tells
> me:
> "Remote Assistance cannot make the connection" (The person you are trying
> to
> help might have closed Remote Assistance) - which she insists she has not.
> I
> sent her an invitation and she was able to remote into my computer.
>
> Question: Is my Vista Home Premium considered a "previous version" and
> not
> compatible with her Ultimate?
>
> Thank you for your help, in advance.