pjfelton wrote:
Quote:
> I have a brand new laptop with Vista Home Premium, and my daughter who
> lives across the country just got her new desktop computer with Vista
> Ultimate. She needs LOTS of help, but I have been unable to log into her
> computer using
> Remote Assistance. Using our cell phones I walked her thru the whole
> process, but when I accept the invitation and use the password, it tells
> me: "Remote Assistance cannot make the connection" (The person you are
> trying to
> help might have closed Remote Assistance) - which she insists she has not.
> I sent her an invitation and she was able to remote into my computer.
>
> Question: Is my Vista Home Premium considered a "previous version" and
> not compatible with her Ultimate?
Compatibility isn't the issue. Routers, firewalls, etc. are the issue. Make
it easy on both you and your daughter and don't bother with the built-in
Remote Assistance. I use Team Viewer (
www.teamviewer.com) to help my
brother and other relations and it works perfectly. All the supportee has
to do is double-click on the Team Viewer executable (nothing to install)
and read you, the supporter, two sets of numbers which you plug into the
supporter module and voila! you will then connect and be in control of the
remote desktop. No messing about with static IPs, port forwarding, or any
of that.
I don't want to sound like I work for them because I don't; I've just had a
very nice experience using their software. And best of all, Team Viewer is
free for personal use.
Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!