On Sat, 23 Feb 2008 12:45:00 -0800, pjfelton
<pjfelton@xxxxxx> wrote:
Quote:
>I have a brand new laptop with Vista Home Premium, and my daughter who lives
>across the country just got her new desktop computer with Vista Ultimate.
>She needs LOTS of help, but I have been unable to log into her computer using
>Remote Assistance. Using our cell phones I walked her thru the whole
>process, but when I accept the invitation and use the password, it tellsme:
>"Remote Assistance cannot make the connection" (The person you are trying to
>help might have closed Remote Assistance) - which she insists she has not. I
>sent her an invitation and she was able to remote into my computer.
>
>Question: Is my Vista Home Premium considered a "previous version" and not
>compatible with her Ultimate?
>
>Thank you for your help, in advance.
Had similar problems with Fathers computer. He is behind a router and
Remote Assistance file he would send contained his internal NAT
address (192.168.0.101) instead of his public WAN address.
I had him determine his public WAN address using:
www.ipchicken.com or
www.whatismyipaddress.com or any of the many
other similar sites.
I opened the Remote Assistance file and changed the two instances of
192.168.0.101 to his public IP and saved. Do not disturb any other
parts of the file. I saved file and now this works double clicking
this modified file get through to him with no problems.