"Stephen @ ZennHAUS" wrote:
Quote:
> I have a Windows Vista Home Basic Acer Aspire laptop that a client bought
> last week. When I installed Windows Live Messenger (downloaded from the
> ninemsn.com.au website), it started like it should but as soon as I tried
> to sign in, a "Windows Live Messenger has stopped working". When I chose
> the option to "Check Online for a solution", after a few seconds a
> notification that Windows DEP has stopped Windows Live Messenger and a
> help screen with information about how to configure DEP both appear. If I
> try to configure DEP so that Windows Live Messenger is allowed to run
> unaffected, DEP tells me that DEP cannot be disabled for Windows Live
> Messenger.
>
> So in short, DEP is stopping Windows Live Messenger from running and I
> have no idea how to fix it. The only other thing I noticed is that when I
> removed and reinstalled Messenger, it says that it is from an Unknown
> Publisher rather than from Microsoft as it usually does.
>
> Also, this machine is running the Acer eMpowered services including eData
> Security and I hear (but cannot confirm) that there could possibly be an
> issue between this and Messenger.
That is correct. Download and install this patch from Acer:
http://www.acerpanam.com/synapse/for...ords=&areaid=7
Charlie42