Your mistake was "in Email User Name I've entered my wife's name
(not the email address)." It needs the full email address.
--
Gary VanderMolen, MS-MVP (WLMail)
"Dragonman" <Dragonman@xxxxxx> wrote in message news:A9A53CE8-C194-4219-8128-3920E6927579@xxxxxx
Quote:
> Can someone please help a non-tech user?
>
> I'm trying to set up a new email account on a new laptop. I've got my own
> email account on my own PC but want to set up a separate account for my wife
> on the laptop.
>
> So far as I am aware I've followed all the printed instructions but still
> can't get the account to work. Step by step this is what I've done:
> 1 clicked Tools>Accounts>Add
> 2 (a) on the Properties>General Page I've typed my wife's name in Mail
> Account
> (b) in User Information I've put her name
> (c) in Email Adress I've put her name xxxxxxxxxx@xxxxxx
> (d) ticked 'Include this account when receiving mail or synchronising'
> 3 on the Servers Page:
> (a) Incoming Mail POP3 I've entered mail.btinternet.com
> (b) Outgoing Mail SMTP I've entered mail.btinternet.com
> (c) in Email User Name I've entered my wife's name (not the email address)
> (d) when I try to enter a password the space is grayed out
> (e) I've ticked 'My Server Requires Authentication'
> (f) I've clicked on the Settings button but left everything blank.
>
> The other pages I've not touched.
>
> So far as I can tell the account is exactly the same as the one I set up for
> myself using Outlook Exlress except of course I've substituted my wife's name
> for mine.
>
> Whenever I try to send an email from the new account I keep getting a pop-up
> window asking me to log on and give the password and can't get any further.
> I've tried sending an email from my PC to the laptop but that operation also
> fails.
>
> What am I doing wrong?
>
> Steve
>
>
>
>