It is always best to reference the ISP's actual directions instead of
offering one's unsupported opinion:
http://www.btopenworld.com/faqs/manual_email_setup#pc
--
Gary VanderMolen, MS-MVP (WLMail)
"Ara" <Ara@xxxxxx> wrote in message news:12C8A0C6-FE12-4F3D-AB12-72F707725B84@xxxxxx
Quote:
> Where you have put -
> (a) Incoming Mail POP3 I've entered mail.btinternet.com
> Should be pop.btinternet.com
>
> (b) Outgoing Mail SMTP I've entered mail.btinternet.com
> Likewise with the following SMTP - smtp.btinternet.com
>
> Hope this helps
>
>
>
> "Dragonman" wrote:
> Quote:
>> Can someone please help a non-tech user?
>>
>> I'm trying to set up a new email account on a new laptop. I've got my own
>> email account on my own PC but want to set up a separate account for my wife
>> on the laptop.
>>
>> So far as I am aware I've followed all the printed instructions but still
>> can't get the account to work. Step by step this is what I've done:
>> 1 clicked Tools>Accounts>Add
>> 2 (a) on the Properties>General Page I've typed my wife's name in Mail
>> Account
>> (b) in User Information I've put her name
>> (c) in Email Adress I've put her name xxxxxxxxxx@xxxxxx
>> (d) ticked 'Include this account when receiving mail or synchronising'
>> 3 on the Servers Page:
>> (a) Incoming Mail POP3 I've entered mail.btinternet.com
>> (b) Outgoing Mail SMTP I've entered mail.btinternet.com
>> (c) in Email User Name I've entered my wife's name (not the email address)
>> (d) when I try to enter a password the space is grayed out
>> (e) I've ticked 'My Server Requires Authentication'
>> (f) I've clicked on the Settings button but left everything blank.
>>
>> The other pages I've not touched.
>>
>> So far as I can tell the account is exactly the same as the one I set up for
>> myself using Outlook Exlress except of course I've substituted my wife's name
>> for mine.
>>
>> Whenever I try to send an email from the new account I keep getting a pop-up
>> window asking me to log on and give the password and can't get any further.
>> I've tried sending an email from my PC to the laptop but that operation also
>> fails.
>>
>> What am I doing wrong?
>>
>> Steve
>>
>>
>>
>>