"Dave Shaw" <shawsatlake@xxxxxx> wrote:
| Quote: |  | |
|
>I having problems. An urgent message has appeared regarding update unable
>to install and says I should contact support.
>
>I can not find a phone number anywhere, does some one have it?
>
>I've tried the online help.
| |
| | |
Please try the following:
Reboot the PC. The run the Firewall repair tool -
http://forums.microsoft.com/WindowsO...68376&SiteID=2
*
And also the Virus and Spyware repair tool -
http://forums.microsoft.com/WindowsO...67445&SiteID=2
*
Reboot after the tool as completed.
Then, open OneCare and click on check for updates.
*
If this still doesn't resolve it, please contact support for help -*
How to reach support (FAQ) -
http://forums.microsoft.com/WindowsO...21771&SiteID=2
*or*
Uninstall OneCare -
http://forums.microsoft.com/WindowsO...63806&SiteID=2
Download and run the cleanup tool -
http://forums.microsoft.com/WindowsO...28910&SiteID=2
(note that you will need to save the tool to your desktop and then right click
the file and select "Run as administrator" if you are using Vista)
And then install OneCare from
http://onecare.live.com and activate with the same
LiveID used to originally subscribe.
*
-steve
--
Stephen Boots sboots@xxxxxx
Microsoft MVP - Windows Live
Windows Live OneCare Forum Moderator
http://forums.microsoft.com/windowso....aspx?siteid=2