The evaluation cannot have been installed, otherwise you wouldnt have been
able to install Outlook
If there is an entry in Add/Remove dialogue or the evaluation copy then
uninstall it
If the problem is with the Acer Figerprint reader then any
uninstall/reinstall or reset to origonal condition is not going to help.
Have you tried starting outlook from the run command?
"C:\Program Files\Microsoft Office\Office12\Outlook.exe " /safe
or
"C:\Program Files\Microsoft Office\Office12\Outlook.exe " /noextensions
Have you looked on Acer site for any FAQ's regarding the reader, or checked
for any Acer updates?
"Mae" <Mae@xxxxxx> wrote in message
news:15554E9E-32DC-4E2E-BEBA-C41DCC4F89E8@xxxxxx
Quote:
>I checked for "trial". It is not there.
>
> The Outlook 2007 was a separate purchase. I opted to purchase Home &
> Student 2007 version and then purchased Outlook 2007 (not part of the
> original suite).
>
> I see what you're saying about the recovery. Would you recommend that I
> do
> it in a multi-step process? Delete the Home/Student 2007 software;
> Recover
> the original factory settings to get the dll's back in line; delete the
> eval
> copy of MS Office; reinstall Home/Student; reinstall Outlook 2007? Do you
> think that would get it?
>
> Thank you for your help
>
>
>
> "DL" wrote:
> Quote:
>> That is patently incorrect
>> If a trial was provided & you recover your PC to factory specs then the
>> trial will also be recovered.
>>
>> However it is neccessary to uninstall any trial prior to installing a
>> retail
>> version, and in any case if the trial was installed you wouldnt be able
>> to
>> install your version of Outlook since only a single instance of outlook
>> can
>> be installed
>>
>> If you open eg Word 2007, in Help about does it mention anything about
>> trial?
>>
>> "Mae" <Mae@xxxxxx> wrote in message
>> news
396F50A-2C14-4D8E-A0EA-23B205D377B3@xxxxxx Quote:
>> > DL - Thank you for the information. I don't feel confident enough to
>> > mess
>> > with the registry. I spoke to someone at Geek Squad after posting this
>> > message and he suggested that my problem is a result of the free 90
>> > trial
>> > Office software that was preloaded on the pc. He suggested that I do a
>> > disc
>> > recovery and restore Windows. He said that you never fully uninstall
>> > the
>> > eval software. Can you believe that?
>> >
>> >
>> > "DL" wrote:
>> >
>> >> There are reports that this can be caused by an addin, either
>> >> Norton or Acer figerprint reader (eDataSecurity)
>> >> are you able to open Outlook using the safe switch?
>> >> Is there an update or FAQ on Acer site regarding the fingerprint
>> >> reader?
>> >>
>> >> You could try this;
>> >> 1. open the regsitry editor
>> >> 2. got key HKLM\Software\Microsoft\Office\Outlook\Addins\
>> >> 3. Locate the add-in (eDataSecurity)
>> >> 4. set the LoadBehavior to 0
>> >>
>> >>
>> >> "Mae" <Mae@xxxxxx> wrote in message
>> >> news:4BB529A0-AB89-4E6B-9D2A-68A228A4ADB4@xxxxxx
>> >> >I successfully installed Outlook 2007. It went through the
>> >> >configuration
>> >> > process and rebooted. When I try to open the application, I am
>> >> > getting
>> >> > an
>> >> > Outlook.exe error message that says MSVCR80.dll component missing
>> >> > and
>> >> > it
>> >> > suggested that I uninstall and reinstall which I've done four times.
>> >> > Before
>> >> > it closes the program, it says that the problem is with the MS
>> >> > Operating
>> >> > System. I went to the website and downloaded Vista SP1 . I was
>> >> > able
>> >> > to
>> >> > open
>> >> > the app one time by accessing it directly from the D: drive where
>> >> > the
>> >> > software was loaded. It overrode the shutdown of the program one
>> >> > time
>> >> > and
>> >> > I
>> >> > then got an error message for the missing component RTFHTML.dll.
>> >> > I've
>> >> > searched the pc and have located both of these components in
>> >> > multiple
>> >> > areas.
>> >> >
>> >> > I am using an Acer Aspire 3100 pc. An acquaintance at MS told me
>> >> > that
>> >> > there's some conflict with Acer, but I don't see any warning on the
>> >> > software
>> >> > box that tells me I should expect anything but wonderful results.
>> >>
>> >>
>> >>
>>
>>
>>