DL -
Thank you for working with me on this problem. I was just about ready to
give up! I took your advice about going through the safe mode. While I was
there, I did a disc recovery and between the two, I now have a perfectly
functioning copy of Outlook 2007. Thank you very much!
Mae
"DL" wrote:
Quote:
> The evaluation cannot have been installed, otherwise you wouldnt have been
> able to install Outlook
> If there is an entry in Add/Remove dialogue or the evaluation copy then
> uninstall it
>
> If the problem is with the Acer Figerprint reader then any
> uninstall/reinstall or reset to origonal condition is not going to help.
> Have you tried starting outlook from the run command?
>
> "C:\Program Files\Microsoft Office\Office12\Outlook.exe " /safe
> or
> "C:\Program Files\Microsoft Office\Office12\Outlook.exe " /noextensions
>
> Have you looked on Acer site for any FAQ's regarding the reader, or checked
> for any Acer updates?
>
>
> "Mae" <Mae@xxxxxx> wrote in message
> news:15554E9E-32DC-4E2E-BEBA-C41DCC4F89E8@xxxxxx Quote:
> >I checked for "trial". It is not there.
> >
> > The Outlook 2007 was a separate purchase. I opted to purchase Home &
> > Student 2007 version and then purchased Outlook 2007 (not part of the
> > original suite).
> >
> > I see what you're saying about the recovery. Would you recommend that I
> > do
> > it in a multi-step process? Delete the Home/Student 2007 software;
> > Recover
> > the original factory settings to get the dll's back in line; delete the
> > eval
> > copy of MS Office; reinstall Home/Student; reinstall Outlook 2007? Do you
> > think that would get it?
> >
> > Thank you for your help
> >
> >
> >
> > "DL" wrote:
> > Quote:
> >> That is patently incorrect
> >> If a trial was provided & you recover your PC to factory specs then the
> >> trial will also be recovered.
> >>
> >> However it is neccessary to uninstall any trial prior to installing a
> >> retail
> >> version, and in any case if the trial was installed you wouldnt be able
> >> to
> >> install your version of Outlook since only a single instance of outlook
> >> can
> >> be installed
> >>
> >> If you open eg Word 2007, in Help about does it mention anything about
> >> trial?
> >>
> >> "Mae" <Mae@xxxxxx> wrote in message
> >> news
396F50A-2C14-4D8E-A0EA-23B205D377B3@xxxxxx
> >> > DL - Thank you for the information. I don't feel confident enough to
> >> > mess
> >> > with the registry. I spoke to someone at Geek Squad after posting this
> >> > message and he suggested that my problem is a result of the free 90
> >> > trial
> >> > Office software that was preloaded on the pc. He suggested that I do a
> >> > disc
> >> > recovery and restore Windows. He said that you never fully uninstall
> >> > the
> >> > eval software. Can you believe that?
> >> >
> >> >
> >> > "DL" wrote:
> >> >
> >> >> There are reports that this can be caused by an addin, either
> >> >> Norton or Acer figerprint reader (eDataSecurity)
> >> >> are you able to open Outlook using the safe switch?
> >> >> Is there an update or FAQ on Acer site regarding the fingerprint
> >> >> reader?
> >> >>
> >> >> You could try this;
> >> >> 1. open the regsitry editor
> >> >> 2. got key HKLM\Software\Microsoft\Office\Outlook\Addins\
> >> >> 3. Locate the add-in (eDataSecurity)
> >> >> 4. set the LoadBehavior to 0
> >> >>
> >> >>
> >> >> "Mae" <Mae@xxxxxx> wrote in message
> >> >> news:4BB529A0-AB89-4E6B-9D2A-68A228A4ADB4@xxxxxx
> >> >> >I successfully installed Outlook 2007. It went through the
> >> >> >configuration
> >> >> > process and rebooted. When I try to open the application, I am
> >> >> > getting
> >> >> > an
> >> >> > Outlook.exe error message that says MSVCR80.dll component missing
> >> >> > and
> >> >> > it
> >> >> > suggested that I uninstall and reinstall which I've done four times.
> >> >> > Before
> >> >> > it closes the program, it says that the problem is with the MS
> >> >> > Operating
> >> >> > System. I went to the website and downloaded Vista SP1 . I was
> >> >> > able
> >> >> > to
> >> >> > open
> >> >> > the app one time by accessing it directly from the D: drive where
> >> >> > the
> >> >> > software was loaded. It overrode the shutdown of the program one
> >> >> > time
> >> >> > and
> >> >> > I
> >> >> > then got an error message for the missing component RTFHTML.dll.
> >> >> > I've
> >> >> > searched the pc and have located both of these components in
> >> >> > multiple
> >> >> > areas.
> >> >> >
> >> >> > I am using an Acer Aspire 3100 pc. An acquaintance at MS told me
> >> >> > that
> >> >> > there's some conflict with Acer, but I don't see any warning on the
> >> >> > software
> >> >> > box that tells me I should expect anything but wonderful results.
> >> >>
> >> >>
> >> >>
> >>
> >>
> >> >
>
>