glad its ok
"Mae" <Mae@xxxxxx> wrote in message
news:E3E23EC5-42D9-4D86-9AD2-302BB216AD00@xxxxxx
Quote:
> DL -
>
> Thank you for working with me on this problem. I was just about ready to
> give up! I took your advice about going through the safe mode. While I
> was
> there, I did a disc recovery and between the two, I now have a perfectly
> functioning copy of Outlook 2007. Thank you very much!
>
> Mae
>
> "DL" wrote:
> Quote:
>> The evaluation cannot have been installed, otherwise you wouldnt have
>> been
>> able to install Outlook
>> If there is an entry in Add/Remove dialogue or the evaluation copy then
>> uninstall it
>>
>> If the problem is with the Acer Figerprint reader then any
>> uninstall/reinstall or reset to origonal condition is not going to help.
>> Have you tried starting outlook from the run command?
>>
>> "C:\Program Files\Microsoft Office\Office12\Outlook.exe " /safe
>> or
>> "C:\Program Files\Microsoft Office\Office12\Outlook.exe " /noextensions
>>
>> Have you looked on Acer site for any FAQ's regarding the reader, or
>> checked
>> for any Acer updates?
>>
>>
>> "Mae" <Mae@xxxxxx> wrote in message
>> news:15554E9E-32DC-4E2E-BEBA-C41DCC4F89E8@xxxxxx Quote:
>> >I checked for "trial". It is not there.
>> >
>> > The Outlook 2007 was a separate purchase. I opted to purchase Home &
>> > Student 2007 version and then purchased Outlook 2007 (not part of the
>> > original suite).
>> >
>> > I see what you're saying about the recovery. Would you recommend that
>> > I
>> > do
>> > it in a multi-step process? Delete the Home/Student 2007 software;
>> > Recover
>> > the original factory settings to get the dll's back in line; delete the
>> > eval
>> > copy of MS Office; reinstall Home/Student; reinstall Outlook 2007? Do
>> > you
>> > think that would get it?
>> >
>> > Thank you for your help
>> >
>> >
>> >
>> > "DL" wrote:
>> >
>> >> That is patently incorrect
>> >> If a trial was provided & you recover your PC to factory specs then
>> >> the
>> >> trial will also be recovered.
>> >>
>> >> However it is neccessary to uninstall any trial prior to installing a
>> >> retail
>> >> version, and in any case if the trial was installed you wouldnt be
>> >> able
>> >> to
>> >> install your version of Outlook since only a single instance of
>> >> outlook
>> >> can
>> >> be installed
>> >>
>> >> If you open eg Word 2007, in Help about does it mention anything about
>> >> trial?
>> >>
>> >> "Mae" <Mae@xxxxxx> wrote in message
>> >> news
396F50A-2C14-4D8E-A0EA-23B205D377B3@xxxxxx
>> >> > DL - Thank you for the information. I don't feel confident enough
>> >> > to
>> >> > mess
>> >> > with the registry. I spoke to someone at Geek Squad after posting
>> >> > this
>> >> > message and he suggested that my problem is a result of the free 90
>> >> > trial
>> >> > Office software that was preloaded on the pc. He suggested that I
>> >> > do a
>> >> > disc
>> >> > recovery and restore Windows. He said that you never fully
>> >> > uninstall
>> >> > the
>> >> > eval software. Can you believe that?
>> >> >
>> >> >
>> >> > "DL" wrote:
>> >> >
>> >> >> There are reports that this can be caused by an addin, either
>> >> >> Norton or Acer figerprint reader (eDataSecurity)
>> >> >> are you able to open Outlook using the safe switch?
>> >> >> Is there an update or FAQ on Acer site regarding the fingerprint
>> >> >> reader?
>> >> >>
>> >> >> You could try this;
>> >> >> 1. open the regsitry editor
>> >> >> 2. got key HKLM\Software\Microsoft\Office\Outlook\Addins\
>> >> >> 3. Locate the add-in (eDataSecurity)
>> >> >> 4. set the LoadBehavior to 0
>> >> >>
>> >> >>
>> >> >> "Mae" <Mae@xxxxxx> wrote in message
>> >> >> news:4BB529A0-AB89-4E6B-9D2A-68A228A4ADB4@xxxxxx
>> >> >> >I successfully installed Outlook 2007. It went through the
>> >> >> >configuration
>> >> >> > process and rebooted. When I try to open the application, I am
>> >> >> > getting
>> >> >> > an
>> >> >> > Outlook.exe error message that says MSVCR80.dll component missing
>> >> >> > and
>> >> >> > it
>> >> >> > suggested that I uninstall and reinstall which I've done four
>> >> >> > times.
>> >> >> > Before
>> >> >> > it closes the program, it says that the problem is with the MS
>> >> >> > Operating
>> >> >> > System. I went to the website and downloaded Vista SP1 . I was
>> >> >> > able
>> >> >> > to
>> >> >> > open
>> >> >> > the app one time by accessing it directly from the D: drive where
>> >> >> > the
>> >> >> > software was loaded. It overrode the shutdown of the program one
>> >> >> > time
>> >> >> > and
>> >> >> > I
>> >> >> > then got an error message for the missing component RTFHTML.dll.
>> >> >> > I've
>> >> >> > searched the pc and have located both of these components in
>> >> >> > multiple
>> >> >> > areas.
>> >> >> >
>> >> >> > I am using an Acer Aspire 3100 pc. An acquaintance at MS told me
>> >> >> > that
>> >> >> > there's some conflict with Acer, but I don't see any warning on
>> >> >> > the
>> >> >> > software
>> >> >> > box that tells me I should expect anything but wonderful results.
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >> >>
>>
>>