Hi Chelle,
As Bruce says, you have a brand new computer that has problems. However, you
shouldn't contact the manufacturer for support. Instead, return the machine
to the place of purchase. Your sales contract is with them and not the
manufacturer. It is upto them to have things put right or to let you have
another machine or your money back. Regular blue screens like the ones you
are having are indicative of severe hardware problems, especially in a brand
new machine.
Dwarf
"Chelle" wrote:
Quote:
> I have had my HP computer for under 2 weeks and this is the 6th time Windows
> Vista blue screened and shut down. After the 1st 4 times it blue screened, I
> did system restore (which took several attempts to sucessfully work). I had
> two blissful days w/ no problems. Today I installed Microsoft Office Suite
> 2003 and vista has improperly shut down/blue screened, twice in 2 hours. In
> the Problem Reports and Solutions the following info was given:
>
> roblem signature
> Problem Event Name: BlueScreen
> OS Version: 6.0.6000.2.0.0.768.3
> Locale ID: 1033
>
> Files that help describe the problem (some files may no longer be available)
> Mini030608-02.dmp
> sysdata.xml
> Version.txt
>
> View a temporary copy of these files
> Warning: If a virus or other security threat caused the problem, opening a
> copy of the files could harm your computer.
>
> Extra information about the problem
> BCCode: 100000b8
> BCP1: 85C42208
> BCP2: 85601AC0
> BCP3: A769C000
> BCP4: 00000000
> OS Version: 6_0_6000
> Service Pack: 0_0
> Product: 768_1
> Server information: 39c3a532-7d53-44b9-941f-4a04629f58d6
>
> Anyone having a similar problem? Any suggestion on what to do?
> Your help is appreciate!
>