I went to NetGear's site. There is no upgrade and I was told it is an issue
involving Vista. That's why I submitted technical support requests through
NetGear. It took over two weeks to get a response from "superior
technicians" and that simply told me that I was using too much RAM, when in
fact, I was not. In addition, NetGear closed the technical support request
and told me that if I wanted more help with it, I would have to pay for
technical support. The NetGear card is not that old, so it should still be
covered.
That's NetGear's whole attitude in this. If I want help, I have to pay for
it. However, since I don't want to pay for it (I shouldn't have to pay for
it), the problem is with Vista according to NetGear. I'm sure if I paid for
it, the problem would be resolved in a matter of seconds.
So, I came here to see if anyone else had the same problem. I'm not at the
house, so I can't run the tests. I will do so soon.
Thanks.
"DL" wrote:
Quote:
> I believe you would have to physically visit netgear site to source any
> firmware, and also any driver update.
> Using win update for drivers is not reccommended
>
> "CatChase" <CatChase@xxxxxx> wrote in message
> news:A4359798-6305-4C7A-A5C1-C52F1C8782B5@xxxxxx Quote:
> > We updated everything we could through the properties values in the system
> > folder. I will run the test later today.
> >
> > Thank you.
> >
> > "DL" wrote:
> > Quote:
> >> Does netgear have any firmware up dates for this card?
> >>
> >> If you run the test utility from www.memtest.org when all slots are
> >> populated does it run without err's?
> >>
> >> "CatChase" <CatChase@xxxxxx> wrote in message
> >> news:B7864665-519A-4935-AA05-C28B37EDB3ED@xxxxxx
> >> > We did all of that.
> >> >
> >> > "Bob F." wrote:
> >> >
> >> >> The NetGear card probably shares some RAM and got confused when you
> >> >> installed the new RAM. When the Netgear card's driver was first
> >> >> installed
> >> >> it automatically configures its work space (RAM sharing). So. You
> >> >> can
> >> >> do 1
> >> >> of 2 things. 1. Go into Device Manager, find the driver and update
> >> >> it.
> >> >> It
> >> >> will reconfigure when you do. Alternatively, you can delete the
> >> >> driver,
> >> >> turn your machine off and on and the machine will find and install a
> >> >> new
> >> >> driver, or at least it will be refreshed. Or 2. A more ruthless
> >> >> operation.
> >> >> Shut you computer down, Remove the Netgear card. Turn you computer
> >> >> on,
> >> >> let
> >> >> it boot up. It will configure with NO card. Then shut it down,
> >> >> install
> >> >> the
> >> >> card, turn your computer on, it will find the card, drivers and
> >> >> reconfigure
> >> >> itself once again. Everything should work then. In both of these
> >> >> cases
> >> >> it
> >> >> should be after you have installed all the RAM.
> >> >>
> >> >> --
> >> >> BobF.
> >> >> "CatChase" <CatChase@xxxxxx> wrote in message
> >> >> news:37F76926-5215-4D20-93C1-AE6F697F30A5@xxxxxx
> >> >> > My Dell 8400 had XP. We upgraded to Vista a month ago. No problems
> >> >> > with
> >> >> > the
> >> >> > wireless network card. (Netgear WG311 v.3)
> >> >> >
> >> >> > HOWEVER - we decided to purchase more RAM for the pc. We called
> >> >> > Dell
> >> >> > to
> >> >> > purchase the RAM so it would be compatible. We had two 512MB cards
> >> >> > in
> >> >> > dual
> >> >> > slots. We ordered two 1GB cards to place in the remaining dual
> >> >> > slots.
> >> >> > That
> >> >> > gives us 3GB of RAM. Vista maxes out at 4MB according to what was
> >> >> > sent
> >> >> > to
> >> >> > me
> >> >> > by NetGear.
> >> >> >
> >> >> > The problem is that if we use all four slots, the network card stops
> >> >> > working. If we use two 1GB cards in dual slots, the network card
> >> >> > works
> >> >> > fine.
> >> >> > If we use all four slots, the network card stops working. We
> >> >> > changed
> >> >> > the
> >> >> > cards around so the 1GB cards were in one set and the 512MB cards in
> >> >> > another
> >> >> > set. We had them paired each time, so that was not the problem.
> >> >> >
> >> >> > We ordered two more 1GB cards with the thought that because the four
> >> >> > we
> >> >> > had
> >> >> > were not quadruplets, that might be the problem. It isn't. Dell
> >> >> > took
> >> >> > back
> >> >> > the extra RAM.
> >> >> >
> >> >> > Dell support blames the problem on NetGear. NetGear blames the
> >> >> > problem
> >> >> > on
> >> >> > Vista. The technician at NetGear sent me a kb of Vista limits for
> >> >> > RAM.
> >> >> > When
> >> >> > I replied that we hadn't maxed out on RAM, I got an email that the
> >> >> > email I
> >> >> > sent in reply couldn't be delivered.
> >> >> >
> >> >> > So, any suggestions? I did as much troubleshooting as I could and I
> >> >> > researched the problem extensively for two weeks prior to asking
> >> >> > you.
> >> >> > (The
> >> >> > card worked fine with Vista prior to the upgrade in RAM and it only
> >> >> > stops
> >> >> > working if all four slots are used.)
> >> >> >
> >> >> > Thanks! 
> >> >>
> >>
> >>
> >> >
>
>