03-12-2008
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#10 (permalink)
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| Guest
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Re: RAM, Vista, and Wireless Network Card
Can you borrrow another network card from someone and see if it works?
"CatChase" <CatChase@xxxxxx> wrote in message
news:50443BAE-A297-4270-A799-2698717AB41F@xxxxxx Quote:
>I went to NetGear's site. There is no upgrade and I was told it is an
>issue
> involving Vista. That's why I submitted technical support requests
> through
> NetGear. It took over two weeks to get a response from "superior
> technicians" and that simply told me that I was using too much RAM, when
> in
> fact, I was not. In addition, NetGear closed the technical support
> request
> and told me that if I wanted more help with it, I would have to pay for
> technical support. The NetGear card is not that old, so it should still
> be
> covered.
>
> That's NetGear's whole attitude in this. If I want help, I have to pay
> for
> it. However, since I don't want to pay for it (I shouldn't have to pay
> for
> it), the problem is with Vista according to NetGear. I'm sure if I paid
> for
> it, the problem would be resolved in a matter of seconds.
>
> So, I came here to see if anyone else had the same problem. I'm not at
> the
> house, so I can't run the tests. I will do so soon.
>
> Thanks.
>
> "DL" wrote:
> Quote:
>> I believe you would have to physically visit netgear site to source any
>> firmware, and also any driver update.
>> Using win update for drivers is not reccommended
>>
>> "CatChase" <CatChase@xxxxxx> wrote in message
>> news:A4359798-6305-4C7A-A5C1-C52F1C8782B5@xxxxxx Quote:
>> > We updated everything we could through the properties values in the
>> > system
>> > folder. I will run the test later today.
>> >
>> > Thank you.
>> >
>> > "DL" wrote:
>> >
>> >> Does netgear have any firmware up dates for this card?
>> >>
>> >> If you run the test utility from www.memtest.org when all slots are
>> >> populated does it run without err's?
>> >>
>> >> "CatChase" <CatChase@xxxxxx> wrote in message
>> >> news:B7864665-519A-4935-AA05-C28B37EDB3ED@xxxxxx
>> >> > We did all of that.
>> >> >
>> >> > "Bob F." wrote:
>> >> >
>> >> >> The NetGear card probably shares some RAM and got confused when you
>> >> >> installed the new RAM. When the Netgear card's driver was first
>> >> >> installed
>> >> >> it automatically configures its work space (RAM sharing). So. You
>> >> >> can
>> >> >> do 1
>> >> >> of 2 things. 1. Go into Device Manager, find the driver and update
>> >> >> it.
>> >> >> It
>> >> >> will reconfigure when you do. Alternatively, you can delete the
>> >> >> driver,
>> >> >> turn your machine off and on and the machine will find and install
>> >> >> a
>> >> >> new
>> >> >> driver, or at least it will be refreshed. Or 2. A more ruthless
>> >> >> operation.
>> >> >> Shut you computer down, Remove the Netgear card. Turn you computer
>> >> >> on,
>> >> >> let
>> >> >> it boot up. It will configure with NO card. Then shut it down,
>> >> >> install
>> >> >> the
>> >> >> card, turn your computer on, it will find the card, drivers and
>> >> >> reconfigure
>> >> >> itself once again. Everything should work then. In both of these
>> >> >> cases
>> >> >> it
>> >> >> should be after you have installed all the RAM.
>> >> >>
>> >> >> --
>> >> >> BobF.
>> >> >> "CatChase" <CatChase@xxxxxx> wrote in message
>> >> >> news:37F76926-5215-4D20-93C1-AE6F697F30A5@xxxxxx
>> >> >> > My Dell 8400 had XP. We upgraded to Vista a month ago. No
>> >> >> > problems
>> >> >> > with
>> >> >> > the
>> >> >> > wireless network card. (Netgear WG311 v.3)
>> >> >> >
>> >> >> > HOWEVER - we decided to purchase more RAM for the pc. We called
>> >> >> > Dell
>> >> >> > to
>> >> >> > purchase the RAM so it would be compatible. We had two 512MB
>> >> >> > cards
>> >> >> > in
>> >> >> > dual
>> >> >> > slots. We ordered two 1GB cards to place in the remaining dual
>> >> >> > slots.
>> >> >> > That
>> >> >> > gives us 3GB of RAM. Vista maxes out at 4MB according to what
>> >> >> > was
>> >> >> > sent
>> >> >> > to
>> >> >> > me
>> >> >> > by NetGear.
>> >> >> >
>> >> >> > The problem is that if we use all four slots, the network card
>> >> >> > stops
>> >> >> > working. If we use two 1GB cards in dual slots, the network card
>> >> >> > works
>> >> >> > fine.
>> >> >> > If we use all four slots, the network card stops working. We
>> >> >> > changed
>> >> >> > the
>> >> >> > cards around so the 1GB cards were in one set and the 512MB cards
>> >> >> > in
>> >> >> > another
>> >> >> > set. We had them paired each time, so that was not the problem.
>> >> >> >
>> >> >> > We ordered two more 1GB cards with the thought that because the
>> >> >> > four
>> >> >> > we
>> >> >> > had
>> >> >> > were not quadruplets, that might be the problem. It isn't. Dell
>> >> >> > took
>> >> >> > back
>> >> >> > the extra RAM.
>> >> >> >
>> >> >> > Dell support blames the problem on NetGear. NetGear blames the
>> >> >> > problem
>> >> >> > on
>> >> >> > Vista. The technician at NetGear sent me a kb of Vista limits
>> >> >> > for
>> >> >> > RAM.
>> >> >> > When
>> >> >> > I replied that we hadn't maxed out on RAM, I got an email that
>> >> >> > the
>> >> >> > email I
>> >> >> > sent in reply couldn't be delivered.
>> >> >> >
>> >> >> > So, any suggestions? I did as much troubleshooting as I could
>> >> >> > and I
>> >> >> > researched the problem extensively for two weeks prior to asking
>> >> >> > you.
>> >> >> > (The
>> >> >> > card worked fine with Vista prior to the upgrade in RAM and it
>> >> >> > only
>> >> >> > stops
>> >> >> > working if all four slots are used.)
>> >> >> >
>> >> >> > Thanks! 
>> >> >>
>> >>
>> >>
>> >> >>
>>
>> |
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