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Old 03-20-2008   #9 (permalink)
confounded


 
 

Re: Problems opening Excel files

Thanks for the suggestion Bob. Unfortunately, the response is unchanged.

FYI, I did have 3 updates about a week ago for Vista. They were:
-Windows malicious software Removal tool
-Update for Windows Mail junk email filter
- Update for Windows Vista (KB946041)

Here is the exact text I get when I try to open a file:

Windows cannot find
'C:\Users\....\filename.xls'. Make sure you typed the name correctly, then
try again.



"Bob" wrote:
Quote:

> Norton is likely causing your problem.
>
> Replace Norton with the free AVG http://free.grisoft.com/ or Avast
> http://www.avast.com/eng/avast_4_home.html, and Windows Firewall and Windows
> Defender. Disabling Norton is not enough. You need to completely uninstall
> it. If it doesn't solve the problem, get rid of Norton anyway. Norton is
> known to cause many problems in Vista which don’t always appear immediately.
>
> Download and run the Norton Removal Tool.
>
> http://service1.symantec.com/SUPPORT...05033108162039
>
> It's called "360" because Symantec's goal is complete ownership of your
> computer, and with even less communication about what it's trying to do or
> ways to configure it than ever before (which would only interfere with its
> goal.) That, along with Symantec's famous technical support, makes Norton
> 360 a disaster that I would only install on Granny's computer if she was
> going to disinherit me.
>
> -------
> *Report back, please*
> [When responding to posts, please include the post(s) you are replying to so
> that others may learn and benefit from the issue]
>
> [How to ask a question]
> http://support.microsoft.com/kb/555375
>
> "confounded" <confounded@xxxxxx> wrote in message
> news:6AA1B775-108A-4313-B487-067A29D0B355@xxxxxx
Quote:

> >I have the identical problem, starting a week ago. I have 2007 Office Home
> > and Student 2007, which I tried reloading today, as the problem seems
> > limited
> > to Excel files. Same problem. (However, when I paste a spreadsheet into a
> > Word document, I cannot save that either.)
> >
> > I have Norton Security, but I have tried turning it off.
> >
> > I had not updated Office since installing it three months ago, so I
> > updated
> > it today, including SP1. Still no success.
> >
> > I cannot open the excel files from a folder, including by right-clicking
> > and
> > clicking on Open. Nor can I open them under recent documents. The only way
> > to
> > open them is by opening Excel, clicking on File>>Open and then opening a
> > file
> > in a file folder.
> >
> > Any suggestions welcomed.
> >
> > "Bob" wrote:
> >
Quote:

> >> What firewall, anti-virus application or security suite is installed?
> >> There
> >> are some that cause problems which do not appear immediately.
> >> --
> >> *Report back, please*
> >>
> >> How to ask a question
> >> http://support.microsoft.com/kb/555375
> >> http://dts-l.net/goodpost.htm
> >> http://oakroadsystems.com/genl/unice.htm
> >>
> >> >> "stomped" <stomped@xxxxxx> wrote in message
> >> >> news:A0F9BED3-67CB-4A1C-8905-A7A6BA144231@xxxxxx
> >> >>>I don't know if I'm in the right forum, but hopefully someone can help
> >> >>>me.
> >> >>>
> >> >>> When I go to my documents and try to open an Excel file, I get a
> >> >>> message
> >> >>> saying that Windows can't find the file in that folder, to try and
> >> >>> retype the
> >> >>> name again. I have other documents in that same folder which I can
> >> >>> open
> >> >>> without a problem.
> >> >>>
> >> >>> If I open the Excel application and go to the place showing the files
> >> >>> last
> >> >>> opened, I can open the files listed there; however, I can't open
> >> >>> those
> >> >>> same
> >> >>> files from the "documents" folder. If I do a file search, the files
> >> >>> show as
> >> >>> being in the "documents" folder, but windows does not seem to
> >> >>> recognize
> >> >>> them.
> >> >>> This only happens with Excel files. If I create a new Excel file, I
> >> >>> can
> >> >>> open it by opening the application and going to the place that shows
> >> >>> the
> >> >>> last
> >> >>> documents opened, but can not open it from the "documents" folder. I
> >> >>> tried
> >> >>> putting the Excel files in a different folder, but can't open them
> >> >>> still.
> >> >>>
> >> >>> I dragged and dropped the files from the "documents" folder, put them
> >> >>> in
> >> >>> a
> >> >>> flash drive and was able to open them in another computer.
> >> >>>
> >> >>> If I receive an Excel file over the Internet, I can't open it either.
> >> >>> I
> >> >>> tried restoring my system, but this did not work either.
> >> >>>
> >> >>> I'll greatly appreciate any help that I can get.
> >> >>
> >> >>
> >> >
> >>
> >>
>
>
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