Brian88135

Hi

Before you send it back or call the service people

I've had my PC about 5 weeks, its an Acer (see spec's below) I had the exact same problem you are experiencing, I did a restore right back to (out of the box) defaults.

Get rid of any Norton Anti virus (or similar) apps as it causes many problems with Vista and download the free AVG Anti Virus (google it) which is compatable with Vista 64bit systems

Do your updates (again) and then put SP1 in, that made a HUGE difference for me,

Keep in mind, when you do your restore to defaults, let it go for awhile after its done restoring back to defaults, in other words, if the hard drive is still working, let it finish installing whatever its installing, then once it settles down, reboot it again, then install your antivirus and programs

Snoop around in the Tutorials on this site for performance and stuff that will make your box run smoother\faster

If you do all of the above, give us an update on how its working for you

Good luck
Brian