If I purchase a new car and it doesn't run correctly, I don't mess around
with troubleshooting possible causes. I bring it back to the dealer to have
the problems addressed.
If I buy a new TV and the picture doesn't display correctly or the sound
doesn't work, I bring it back to the store for exchange or refund.
Why should anyone spend their time diagnosing an problematic new machine out
of the box? I certainly wouldn't. When I buy a laptop, it better work
correctly on the first power up or it goes right back to where I got it. If
they tell me to call the manufacturer for assistance, I pull out my cell
phone and call my credit card company right then and there and have payment
withheld. My experience has been that this will get the store manager's
attention very quickly, especially if other customers are within earshot.
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help -
www.rickrogers.org
My thoughts
http://rick-mvp.blogspot.com
"Brian88135" <Brian88135.36phg1@xxxxxx-mx.forums.net> wrote in message
news:Brian88135.36phg1@xxxxxx-mx.forums.net...
Quote:
>
> Hi
>
> Before you send it back or call the service people
>
> I've had my PC about 5 weeks, its an Acer (see spec's below) I had the
> exact same problem you are experiencing, I did a restore right back to
> (out of the box) defaults.
>
> Get rid of any Norton Anti virus (or similar) apps as it causes many
> problems with Vista and download the free AVG Anti Virus (google it)
> which is compatable with Vista 64bit systems
>
> Do your updates (again) and then put SP1 in, that made a HUGE
> difference for me,
>
> Keep in mind, when you do your restore to defaults, let it go for
> awhile after its done restoring back to defaults, in other words, if the
> hard drive is still working, let it finish installing whatever its
> installing, then once it settles down, reboot it again, then install
> your antivirus and programs
>
> Snoop around in the Tutorials on this site for performance and stuff
> that will make your box run smoother\faster
>
> If you do all of the above, give us an update on how its working for
> you
>
> Good luck
> Brian
>
>
> --
> Brian88135
>
> ::AMD Phenom 9500 Quad Core 2.2 GHz::
> ::8 GB RAM::
> ::750 GB SATA 7200 RPM::
> ::512 MB ATI Radeon HD 2600 Pro::
> ::3600 MHz System Bus::
> ::Vista Premium 64 bit::