"pjryan" <pjryan@xxxxxx> wrote in message
news:887602BB-EB5B-41D8-94CF-81E62C353439@xxxxxx
Quote:
>I have just starting having problems sending emails from Windows mail. Each
> time I send the email gets stuck in the outbox and does not move. I click
> on
> the send/receive tab and the following message comes up.
> Your server has unexpectedly terminated the connection. Possible causes
> for
> this include server problems, network problems, or a long period of
> inactivity. Subject '', Account: 'pop.mail.yahoo.co.uk', Server:
> 'smtp.mail.yahoo.co.uk', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket
> Error: 10053, Error Number: 0x800CCC0F.
> If I keep hitting the send/recieve tab it eventually goes but problem
> seems
> to be getting worse. I have Norton scanning my emails, should this be
> disabled? If so how do I do this and what potential problems could this
> cause? I am pretty sure the POP details are correct as I have been using
> this
> email with no problems for the past year.
> Many thanks
>
> --
> pjryan
Most versions of the Norton antivirus software eventually cause problems
in Windows Mail, but it often takes months for this to happen. In some
antivirus programs, leaving email scanning disabled helps, but I don't
know if there are any Norton versions where this applies or how to do
it if it does. In most versions of the Norton antivirus software, you
can't disable email scanning, even if you disable the rest of the program,
and you need to uninstall it instead. You then often need to run this
cleanup program to take care of what the uninstall left behind:
<http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039>
You sometimes also need to remove your email account under Windows
Mail, then restart Windows Mail and create the account again. See here
on whether there are any new details on how to create such an account:
http://help.yahoo.com/l/uk/yahoo/mai...op/pop-08.html
These instructions were written for Outlook Express, but should also
work under Windows Mail. You might need the part of the instructions
near the bottom about changing the port number.
If restarting Windows Mail after this doesn't empty the Outbox, try
moving all the messages there to the Drafts folder or deleting them.
If you find any messages that refuse to do either, them download
and install this hotfix, with Windows Mail not running:
http://support.microsoft.com/default.aspx/kb/941090
Although it's labelled as for mail stuck in the Outbox, it also works in
other folders. If you don't know whether you have a 32-bit version
of Vista or a 64-bit version, try the 32-bit version of the hotfix first.
If this cures your problem, you may want a replacement antivirus
program that doesn't cause such problems in Windows Mail. Most
versions of the McAfee antivirus software and a recent version of the
Trend antivirus software are not good choices; they cause problems
in Windows Mail too. I recommend either avast! or AVG, either one
with a custom install that tells it to leave out the part that scans email.
http://www.avast.com/eng/avast_4_home.html http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
Symantec, who invented email scanning in their Norton antivirus
program line, admits that it isn't necessary:
<http://service1.symantec.com/SUPPORT/nav.nsf/d4578f66d8f00a0188256d4e006aaa94/4ba5fc8ef939c44c88256c7500723cf0?OpenDocument&src=bar_sch_nam>