In article <mkuenne.36sdm2@xxxxxx-mx.forums.net>, Mkuenne wrote:
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> The device is attached via USB.
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Did you disconnect the USB cable from the printer to the PC at the PC
end before you installed the software from HP? That is essential for
USB connected devices especially if there is a generic or simplified
driver in the operating system package already. If there is then
Windows grabs control and installs that instead of the newer one from
HP.
Do disconnect the USB cable from the PC, delete any icons for the
printer that shows in Printers / Folders or elsewhere, uninstall any HP
Software relating to the printer using Control Panel / Remove Programs,
and then reboot the PC.
To reinstall the HP software, locate the file you downloaded:
AIO_CDB_Full_Network_enu.exe (163.07M)
RIGHT mouse click on it and select Run as Administrator in the context
menu that comes up and OK your way out until it starts installing.
Don't connect the USB cable until the installation procedure tells you
to or you reach [Finish].
It can often help to disable any antivirus program and firewall program
you may have before starting the installation, but don't forget to re-
enable them again afterwards!
Note that the VISTA Home Premium does not include the VISTA Fax and
Scan Utility so you will have to rely on HP's or another third party
application to achieve this.
But let's cross that bridge when you get there!