JayClericus

had this with parents pc, norton have a remove file works in safe mode

"Please be informed that the latest version of Norton Removal tool has been more improved and you can run it in Safe mode also, which will remove the Symantec folders and Symantec registry keys from your system."

They ended up keeping norton as it was simple to use, will get them on the eset security suite - installed it on 2 numpty friends's pc's one wiped it and put on avast, the other seems ok with it