| Quote: | huwyngr |  | |
| I'm sorry I can't try to help you any more since you just do not answer
the questions I ask in order to understand what is happening.
Good luck. | |
| | |
Thanks. I actually did answer your questions, just not one by one... I tried disconnecting the USB doing a complete uninstall, then a reinstall using the newest update from the HP website. I also tried it again using the Run As command. My account is the Computer Administrator anyway. I also disabled the Windows firewall and my Antivirus (AVG) and also SpySweeper. I also went an additional step and uninstalled Adobe Photoshop elements in case there was a conflict...