"Gordon" <gbplinux@xxxxxx> wrote in message
news:%23n393HxkIHA.1208@xxxxxx
Quote:
> "Jack" <Jack@xxxxxx> wrote in message
> news:7AAF57C8-9EA0-4067-A435-C277528C3584@xxxxxx Quote:
>> It took about 5 months to develop. I have Norton 2007,
>
> Disable Norton and see if the problem goes away. For many Windows Mail problems caused by a Norton antivirus
program, just disabling the Norton program is not enough. You
have to uninstall it instead. You then often have to run this cleanup
program to take care of what the uninstall left behind:
<http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039>
You even sometimes need to remove your email account under
Windows Mail, then restart Windows Mail and add the account
again.
Such problems often take months to appear.
If you have any messages that won't leave your Outbox, won't
move to the Drafts folder, and won't delete, download and
install this hotfix, with Windows Mail not running:
http://support.microsoft.com/default.aspx/kb/941090
Although it's labelled as for messages stuck in the Outbox, it also works in
other folders. If you don't know whether you have a 32-bit version of
Vista or a 64-bit version, try the hotfix for the 32-bit version first.
Certain
common antivirus programs, such as most of those from Norton or McAfee,
tend to cause stuck messages and other problems in Windows Mail, so if
you have such a program, remember where to find the hotfix and hope it
will install again if you need it again.
If this solves your problem, you may want a replacement antivirus program
that doesn't cause such problems. I recommend avast! or AVG, either one
with a custom install that tells it to leave out the part that scans email.
http://www.avast.com/eng/avast_4_home.html http://free.grisoft.com/doc/5390/us/frt/0?prd=aff