Nosey

Hi Allan,

I am writing to you because I have seen a few posts from you on the above
issue.

I have been onsite at a customer with the duplex issue.
In short here is a breakdown of the issue:

After the initial installation of a print queue with a HP CLJ 9500 PCL 5c
driver there has been no reported issues. But after a while the duplex
printing suddenly stopped working.
When printing duplex via Office2000 the duplex function is somehow disrupted
affecting all programs in windows. Only recover is re-install of print queue.

I cannot get my head around this, as re-installing the print queue at the
end-users PC does not solve this...
I hope you might be able to help me.

Server OS: Windows Server 2003 SP2
Client OS: Windows XP SP2 with Microsoft Office 2000 SP3

Thanks,

David Gelfer-Jørgensen
Support Manager
SafeCom a/s
Tempovej 16
DK-2750 Ballerup
Denmark
Support: +45 4436 0740