Dwarf

Hi John,

I presume that you have checked the obvious things such as the physical cable connections and that you have tried alternative USB cables. Checking the Envizage website, the external drives seem to use SATA drives internally, so why you are being asked about USB to IDE drivers is a bit of a puzzle. However, there is another way for you to access your data if you aren't afraid of getting your hands dirty. Have you tried removing the drive from the external enclosure and mounting it internally in your machine? It is possible that the interface circuitry on the external drive has failed, in which case this method might help you retrieve your data. Please note that should tyou do this, then you proceed at your own risk.
Dwarf