Vista Forums - View Single Post - Emails getting stuck in outbox- Please HELP...

04-09-2008

Yahoo UK recommends switching to port 587 if port 25 does not work:
http://help.yahoo.com/l/uk/yahoo/mai...op/pop-08.html

--
Gary VanderMolen, MS-MVP (WLMail)

"pjryan" <pjryan@xxxxxx> wrote in message news:FF84A90D-7F3C-4458-B709-4B04484D482E@xxxxxx

Quote:

> Thanks for your reply. I have not tried any of your suggestions as yet as the
> problem is not stopping completely from using email. However this evening it
> seems to have reached its worse point. I tried to send an email and the same
> message as I originally had came up. I disabled my outgoing and incoming
> email scanning within Norton and tried to send another email and this message
> appeared.
>
> The connection to the server has failed. Subject 'test', Account:
> 'pop.mail.yahoo.co.uk', Server: 'smtp.mail.yahoo.co.uk', Protocol: SMTP,
> Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E.
>
> I hit Send/Receive about ten times and eventually the message went from my
> out to the intended recipient but this whole process is very dull. I am not
> an expert on computers so the most simple method to sort this problem out
> would be great. Am I right in thinking I should first disable the Norton
> email scanner, then remove my POP3 email account (do I lose any of my
> existing folders I have created within Windows mail?) and then readd my
> account. After that the problem may be solved but perhaps reappear at a later
> date. A better long term fix would uninstall Norton and use an Antivirus
> which Windows mail prefers, correct? Any suggestions on which one to use? and
> is this an easy process to go through... Sorry to bore the pants off you but
> if you can point me in the right direction it would be great..
>
> Thanks
>
>
> "robertmiles@xxxxxx" wrote:
>

Quote:

>>
>> "pjryan" <pjryan@xxxxxx> wrote in message
>> news:887602BB-EB5B-41D8-94CF-81E62C353439@xxxxxx

Quote:

>> >I have just starting having problems sending emails from Windows mail. Each
>> > time I send the email gets stuck in the outbox and does not move. I click
>> > on
>> > the send/receive tab and the following message comes up.
>> > Your server has unexpectedly terminated the connection. Possible causes
>> > for
>> > this include server problems, network problems, or a long period of
>> > inactivity. Subject '', Account: 'pop.mail.yahoo.co.uk', Server:
>> > 'smtp.mail.yahoo.co.uk', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket
>> > Error: 10053, Error Number: 0x800CCC0F.
>> > If I keep hitting the send/recieve tab it eventually goes but problem
>> > seems
>> > to be getting worse. I have Norton scanning my emails, should this be
>> > disabled? If so how do I do this and what potential problems could this
>> > cause? I am pretty sure the POP details are correct as I have been using
>> > this
>> > email with no problems for the past year.
>> > Many thanks
>> >
>> > --
>> > pjryan

>>
>> Most versions of the Norton antivirus software eventually cause problems
>> in Windows Mail, but it often takes months for this to happen. In some
>> antivirus programs, leaving email scanning disabled helps, but I don't
>> know if there are any Norton versions where this applies or how to do
>> it if it does. In most versions of the Norton antivirus software, you
>> can't disable email scanning, even if you disable the rest of the program,
>> and you need to uninstall it instead. You then often need to run this
>> cleanup program to take care of what the uninstall left behind:
>>
>> <http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039>
>>
>> You sometimes also need to remove your email account under Windows
>> Mail, then restart Windows Mail and create the account again. See here
>> on whether there are any new details on how to create such an account:
>>
>> http://help.yahoo.com/l/uk/yahoo/mai...op/pop-08.html
>>
>> These instructions were written for Outlook Express, but should also
>> work under Windows Mail. You might need the part of the instructions
>> near the bottom about changing the port number.
>>
>> If restarting Windows Mail after this doesn't empty the Outbox, try
>> moving all the messages there to the Drafts folder or deleting them.
>> If you find any messages that refuse to do either, them download
>> and install this hotfix, with Windows Mail not running:
>>
>> http://support.microsoft.com/default.aspx/kb/941090
>>
>> Although it's labelled as for mail stuck in the Outbox, it also works in
>> other folders. If you don't know whether you have a 32-bit version
>> of Vista or a 64-bit version, try the 32-bit version of the hotfix first.
>>
>> If this cures your problem, you may want a replacement antivirus
>> program that doesn't cause such problems in Windows Mail. Most
>> versions of the McAfee antivirus software and a recent version of the
>> Trend antivirus software are not good choices; they cause problems
>> in Windows Mail too. I recommend either avast! or AVG, either one
>> with a custom install that tells it to leave out the part that scans email.
>>
>> http://www.avast.com/eng/avast_4_home.html
>>
>> http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
>>
>> Symantec, who invented email scanning in their Norton antivirus
>> program line, admits that it isn't necessary:
>>
>> <http://service1.symantec.com/SUPPORT/nav.nsf/d4578f66d8f00a0188256d4e006aaa94/4ba5fc8ef939c44c88256c7500723cf0?OpenDocument&src=bar_sch_nam>
>>
>>
>>

04-09-2008	#4 (permalink)
Gary VanderMolen n/a posts	Re: Emails getting stuck in outbox- Please HELP... Yahoo UK recommends switching to port 587 if port 25 does not work: http://help.yahoo.com/l/uk/yahoo/mai...op/pop-08.html -- Gary VanderMolen, MS-MVP (WLMail) "pjryan" <pjryan@xxxxxx> wrote in message news:FF84A90D-7F3C-4458-B709-4B04484D482E@xxxxxx Quote: > Thanks for your reply. I have not tried any of your suggestions as yet as the > problem is not stopping completely from using email. However this evening it > seems to have reached its worse point. I tried to send an email and the same > message as I originally had came up. I disabled my outgoing and incoming > email scanning within Norton and tried to send another email and this message > appeared. > > The connection to the server has failed. Subject 'test', Account: > 'pop.mail.yahoo.co.uk', Server: 'smtp.mail.yahoo.co.uk', Protocol: SMTP, > Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E. > > I hit Send/Receive about ten times and eventually the message went from my > out to the intended recipient but this whole process is very dull. I am not > an expert on computers so the most simple method to sort this problem out > would be great. Am I right in thinking I should first disable the Norton > email scanner, then remove my POP3 email account (do I lose any of my > existing folders I have created within Windows mail?) and then readd my > account. After that the problem may be solved but perhaps reappear at a later > date. A better long term fix would uninstall Norton and use an Antivirus > which Windows mail prefers, correct? Any suggestions on which one to use? and > is this an easy process to go through... Sorry to bore the pants off you but > if you can point me in the right direction it would be great.. > > Thanks > > > "robertmiles@xxxxxx" wrote: > Quote: >> >> "pjryan" <pjryan@xxxxxx> wrote in message >> news:887602BB-EB5B-41D8-94CF-81E62C353439@xxxxxx Quote: >> >I have just starting having problems sending emails from Windows mail. Each >> > time I send the email gets stuck in the outbox and does not move. I click >> > on >> > the send/receive tab and the following message comes up. >> > Your server has unexpectedly terminated the connection. Possible causes >> > for >> > this include server problems, network problems, or a long period of >> > inactivity. Subject '', Account: 'pop.mail.yahoo.co.uk', Server: >> > 'smtp.mail.yahoo.co.uk', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket >> > Error: 10053, Error Number: 0x800CCC0F. >> > If I keep hitting the send/recieve tab it eventually goes but problem >> > seems >> > to be getting worse. I have Norton scanning my emails, should this be >> > disabled? If so how do I do this and what potential problems could this >> > cause? I am pretty sure the POP details are correct as I have been using >> > this >> > email with no problems for the past year. >> > Many thanks >> > >> > -- >> > pjryan >> >> Most versions of the Norton antivirus software eventually cause problems >> in Windows Mail, but it often takes months for this to happen. In some >> antivirus programs, leaving email scanning disabled helps, but I don't >> know if there are any Norton versions where this applies or how to do >> it if it does. In most versions of the Norton antivirus software, you >> can't disable email scanning, even if you disable the rest of the program, >> and you need to uninstall it instead. You then often need to run this >> cleanup program to take care of what the uninstall left behind: >> >> <http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039> >> >> You sometimes also need to remove your email account under Windows >> Mail, then restart Windows Mail and create the account again. See here >> on whether there are any new details on how to create such an account: >> >> http://help.yahoo.com/l/uk/yahoo/mai...op/pop-08.html >> >> These instructions were written for Outlook Express, but should also >> work under Windows Mail. You might need the part of the instructions >> near the bottom about changing the port number. >> >> If restarting Windows Mail after this doesn't empty the Outbox, try >> moving all the messages there to the Drafts folder or deleting them. >> If you find any messages that refuse to do either, them download >> and install this hotfix, with Windows Mail not running: >> >> http://support.microsoft.com/default.aspx/kb/941090 >> >> Although it's labelled as for mail stuck in the Outbox, it also works in >> other folders. If you don't know whether you have a 32-bit version >> of Vista or a 64-bit version, try the 32-bit version of the hotfix first. >> >> If this cures your problem, you may want a replacement antivirus >> program that doesn't cause such problems in Windows Mail. Most >> versions of the McAfee antivirus software and a recent version of the >> Trend antivirus software are not good choices; they cause problems >> in Windows Mail too. I recommend either avast! or AVG, either one >> with a custom install that tells it to leave out the part that scans email. >> >> http://www.avast.com/eng/avast_4_home.html >> >> http://free.grisoft.com/doc/5390/us/frt/0?prd=aff >> >> Symantec, who invented email scanning in their Norton antivirus >> program line, admits that it isn't necessary: >> >> <http://service1.symantec.com/SUPPORT/nav.nsf/d4578f66d8f00a0188256d4e006aaa94/4ba5fc8ef939c44c88256c7500723cf0?OpenDocument&src=bar_sch_nam> >> >> >>
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