Vista Forums - View Single Post - Emails getting stuck in outbox- Please HELP...

04-10-2008

Its best to get rid of Norton completely and then remove and reestablish
your mail account (you won't lose messages). Some report that the free
version of AVAST is okay, but you still should disable email scanning.

steve

"pjryan" <pjryan@xxxxxx> wrote in message
news:FF84A90D-7F3C-4458-B709-4B04484D482E@xxxxxx

Quote:

> Thanks for your reply. I have not tried any of your suggestions as yet as
> the
> problem is not stopping completely from using email. However this evening
> it
> seems to have reached its worse point. I tried to send an email and the
> same
> message as I originally had came up. I disabled my outgoing and incoming
> email scanning within Norton and tried to send another email and this
> message
> appeared.
>
> The connection to the server has failed. Subject 'test', Account:
> 'pop.mail.yahoo.co.uk', Server: 'smtp.mail.yahoo.co.uk', Protocol: SMTP,
> Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E.
>
> I hit Send/Receive about ten times and eventually the message went from my
> out to the intended recipient but this whole process is very dull. I am
> not
> an expert on computers so the most simple method to sort this problem out
> would be great. Am I right in thinking I should first disable the Norton
> email scanner, then remove my POP3 email account (do I lose any of my
> existing folders I have created within Windows mail?) and then readd my
> account. After that the problem may be solved but perhaps reappear at a
> later
> date. A better long term fix would uninstall Norton and use an Antivirus
> which Windows mail prefers, correct? Any suggestions on which one to use?
> and
> is this an easy process to go through... Sorry to bore the pants off you
> but
> if you can point me in the right direction it would be great..
>
> Thanks
>
>
> "robertmiles@xxxxxx" wrote:
>

Quote:

>>
>> "pjryan" <pjryan@xxxxxx> wrote in message
>> news:887602BB-EB5B-41D8-94CF-81E62C353439@xxxxxx

Quote:

>> >I have just starting having problems sending emails from Windows mail.
>> >Each
>> > time I send the email gets stuck in the outbox and does not move. I
>> > click
>> > on
>> > the send/receive tab and the following message comes up.
>> > Your server has unexpectedly terminated the connection. Possible causes
>> > for
>> > this include server problems, network problems, or a long period of
>> > inactivity. Subject '', Account: 'pop.mail.yahoo.co.uk', Server:
>> > 'smtp.mail.yahoo.co.uk', Protocol: SMTP, Port: 25, Secure(SSL): No,
>> > Socket
>> > Error: 10053, Error Number: 0x800CCC0F.
>> > If I keep hitting the send/recieve tab it eventually goes but problem
>> > seems
>> > to be getting worse. I have Norton scanning my emails, should this be
>> > disabled? If so how do I do this and what potential problems could this
>> > cause? I am pretty sure the POP details are correct as I have been
>> > using
>> > this
>> > email with no problems for the past year.
>> > Many thanks
>> >
>> > --
>> > pjryan

>>
>> Most versions of the Norton antivirus software eventually cause problems
>> in Windows Mail, but it often takes months for this to happen. In some
>> antivirus programs, leaving email scanning disabled helps, but I don't
>> know if there are any Norton versions where this applies or how to do
>> it if it does. In most versions of the Norton antivirus software, you
>> can't disable email scanning, even if you disable the rest of the
>> program,
>> and you need to uninstall it instead. You then often need to run this
>> cleanup program to take care of what the uninstall left behind:
>>
>> <http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039>
>>
>> You sometimes also need to remove your email account under Windows
>> Mail, then restart Windows Mail and create the account again. See here
>> on whether there are any new details on how to create such an account:
>>
>> http://help.yahoo.com/l/uk/yahoo/mai...op/pop-08.html
>>
>> These instructions were written for Outlook Express, but should also
>> work under Windows Mail. You might need the part of the instructions
>> near the bottom about changing the port number.
>>
>> If restarting Windows Mail after this doesn't empty the Outbox, try
>> moving all the messages there to the Drafts folder or deleting them.
>> If you find any messages that refuse to do either, them download
>> and install this hotfix, with Windows Mail not running:
>>
>> http://support.microsoft.com/default.aspx/kb/941090
>>
>> Although it's labelled as for mail stuck in the Outbox, it also works in
>> other folders. If you don't know whether you have a 32-bit version
>> of Vista or a 64-bit version, try the 32-bit version of the hotfix first.
>>
>> If this cures your problem, you may want a replacement antivirus
>> program that doesn't cause such problems in Windows Mail. Most
>> versions of the McAfee antivirus software and a recent version of the
>> Trend antivirus software are not good choices; they cause problems
>> in Windows Mail too. I recommend either avast! or AVG, either one
>> with a custom install that tells it to leave out the part that scans
>> email.
>>
>> http://www.avast.com/eng/avast_4_home.html
>>
>> http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
>>
>> Symantec, who invented email scanning in their Norton antivirus
>> program line, admits that it isn't necessary:
>>
>> <http://service1.symantec.com/SUPPORT/nav.nsf/d4578f66d8f00a0188256d4e006aaa94/4ba5fc8ef939c44c88256c7500723cf0?OpenDocument&src=bar_sch_nam>
>>
>>
>>

04-10-2008	#5 (permalink)
Steve Cochran n/a posts	Re: Emails getting stuck in outbox- Please HELP... Its best to get rid of Norton completely and then remove and reestablish your mail account (you won't lose messages). Some report that the free version of AVAST is okay, but you still should disable email scanning. steve "pjryan" <pjryan@xxxxxx> wrote in message news:FF84A90D-7F3C-4458-B709-4B04484D482E@xxxxxx Quote: > Thanks for your reply. I have not tried any of your suggestions as yet as > the > problem is not stopping completely from using email. However this evening > it > seems to have reached its worse point. I tried to send an email and the > same > message as I originally had came up. I disabled my outgoing and incoming > email scanning within Norton and tried to send another email and this > message > appeared. > > The connection to the server has failed. Subject 'test', Account: > 'pop.mail.yahoo.co.uk', Server: 'smtp.mail.yahoo.co.uk', Protocol: SMTP, > Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E. > > I hit Send/Receive about ten times and eventually the message went from my > out to the intended recipient but this whole process is very dull. I am > not > an expert on computers so the most simple method to sort this problem out > would be great. Am I right in thinking I should first disable the Norton > email scanner, then remove my POP3 email account (do I lose any of my > existing folders I have created within Windows mail?) and then readd my > account. After that the problem may be solved but perhaps reappear at a > later > date. A better long term fix would uninstall Norton and use an Antivirus > which Windows mail prefers, correct? Any suggestions on which one to use? > and > is this an easy process to go through... Sorry to bore the pants off you > but > if you can point me in the right direction it would be great.. > > Thanks > > > "robertmiles@xxxxxx" wrote: > Quote: >> >> "pjryan" <pjryan@xxxxxx> wrote in message >> news:887602BB-EB5B-41D8-94CF-81E62C353439@xxxxxx Quote: >> >I have just starting having problems sending emails from Windows mail. >> >Each >> > time I send the email gets stuck in the outbox and does not move. I >> > click >> > on >> > the send/receive tab and the following message comes up. >> > Your server has unexpectedly terminated the connection. Possible causes >> > for >> > this include server problems, network problems, or a long period of >> > inactivity. Subject '', Account: 'pop.mail.yahoo.co.uk', Server: >> > 'smtp.mail.yahoo.co.uk', Protocol: SMTP, Port: 25, Secure(SSL): No, >> > Socket >> > Error: 10053, Error Number: 0x800CCC0F. >> > If I keep hitting the send/recieve tab it eventually goes but problem >> > seems >> > to be getting worse. I have Norton scanning my emails, should this be >> > disabled? If so how do I do this and what potential problems could this >> > cause? I am pretty sure the POP details are correct as I have been >> > using >> > this >> > email with no problems for the past year. >> > Many thanks >> > >> > -- >> > pjryan >> >> Most versions of the Norton antivirus software eventually cause problems >> in Windows Mail, but it often takes months for this to happen. In some >> antivirus programs, leaving email scanning disabled helps, but I don't >> know if there are any Norton versions where this applies or how to do >> it if it does. In most versions of the Norton antivirus software, you >> can't disable email scanning, even if you disable the rest of the >> program, >> and you need to uninstall it instead. You then often need to run this >> cleanup program to take care of what the uninstall left behind: >> >> <http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039> >> >> You sometimes also need to remove your email account under Windows >> Mail, then restart Windows Mail and create the account again. See here >> on whether there are any new details on how to create such an account: >> >> http://help.yahoo.com/l/uk/yahoo/mai...op/pop-08.html >> >> These instructions were written for Outlook Express, but should also >> work under Windows Mail. You might need the part of the instructions >> near the bottom about changing the port number. >> >> If restarting Windows Mail after this doesn't empty the Outbox, try >> moving all the messages there to the Drafts folder or deleting them. >> If you find any messages that refuse to do either, them download >> and install this hotfix, with Windows Mail not running: >> >> http://support.microsoft.com/default.aspx/kb/941090 >> >> Although it's labelled as for mail stuck in the Outbox, it also works in >> other folders. If you don't know whether you have a 32-bit version >> of Vista or a 64-bit version, try the 32-bit version of the hotfix first. >> >> If this cures your problem, you may want a replacement antivirus >> program that doesn't cause such problems in Windows Mail. Most >> versions of the McAfee antivirus software and a recent version of the >> Trend antivirus software are not good choices; they cause problems >> in Windows Mail too. I recommend either avast! or AVG, either one >> with a custom install that tells it to leave out the part that scans >> email. >> >> http://www.avast.com/eng/avast_4_home.html >> >> http://free.grisoft.com/doc/5390/us/frt/0?prd=aff >> >> Symantec, who invented email scanning in their Norton antivirus >> program line, admits that it isn't necessary: >> >> <http://service1.symantec.com/SUPPORT/nav.nsf/d4578f66d8f00a0188256d4e006aaa94/4ba5fc8ef939c44c88256c7500723cf0?OpenDocument&src=bar_sch_nam> >> >> >>
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