Vista Forums - View Single Post - USB Mouse & KYBD non-functional after recent update

**t-4-2** · 04-12-2008

Quote: Originally Posted by rowdy123

i have been having the same problem with my mouse (dell) after vista upgrade.
i contacted dell and their great solution was to rebuild my system which i
refused to do. after restarting my system and pressing the F8 key i was
able to get into a safe mode which allowed me to go into safe mode and i as
able to restore to the previous configuration. this fixed the problem at
the time, but the next morning it reloaded the upgrade again and i had to do
the same procedure all over again. i contacted dell again and was told that
so far i was the only user with this problem and that i needed to notify
microsoft so that they could fix the problem in the next upgrade. i did
notify microsoft and they referred me to this discussion group and were not
aware of this problem. i am pullling my hair out trying to figure this out.

"saseve" wrote:

Quote:

> I have read other posts on this subject, but cannot try to apply the
> suggested solutions. I have neither a mouse nor a keyboard working. When I
> try to get into Safe Mode, the desktop comes up, but I cannot interact wthout
> a mouse/keyboard. I booted to the Vista DVD, and restored to earlier times -
> twice - and the problem persists. The mouse and keyboard work when I boot
> from the Vista DVD. I am using a Dell E521 with Vista Home Basic. I called
> Dell support, but nothing they tried worked either. Any suggestions would be
> greatly appreciated.

Hello, Rowdy. You might have a different issue than Saseve, since you mentioned only your mouse. Is it a wireless ? There is an optional update meant for wireless mouse/keyboard ( Other hardware hid non-user input data filter"). Meanwhile, do your restore in Safe Mode again, BUT, this time when your are back on normal mode, go to Control Panel, under Security, pick Check For Updates, on the left side panel, pick Change Settings, check the box that says "check for updates but let me choose whether to download and install them". That way you have the chance to avoid the update which you think is the culprit. I also heard that there is a way to "hide" the update you don't want, but I don't know how to do that.

04-12-2008	#4 (permalink)
t-4-2 Home premium 32 bit, SP1 939 posts	Re: USB Mouse & KYBD non-functional after recent update Quote: Originally Posted by rowdy123 i have been having the same problem with my mouse (dell) after vista upgrade. i contacted dell and their great solution was to rebuild my system which i refused to do. after restarting my system and pressing the F8 key i was able to get into a safe mode which allowed me to go into safe mode and i as able to restore to the previous configuration. this fixed the problem at the time, but the next morning it reloaded the upgrade again and i had to do the same procedure all over again. i contacted dell again and was told that so far i was the only user with this problem and that i needed to notify microsoft so that they could fix the problem in the next upgrade. i did notify microsoft and they referred me to this discussion group and were not aware of this problem. i am pullling my hair out trying to figure this out. "saseve" wrote: Quote: > I have read other posts on this subject, but cannot try to apply the > suggested solutions. I have neither a mouse nor a keyboard working. When I > try to get into Safe Mode, the desktop comes up, but I cannot interact wthout > a mouse/keyboard. I booted to the Vista DVD, and restored to earlier times - > twice - and the problem persists. The mouse and keyboard work when I boot > from the Vista DVD. I am using a Dell E521 with Vista Home Basic. I called > Dell support, but nothing they tried worked either. Any suggestions would be > greatly appreciated. Hello, Rowdy. You might have a different issue than Saseve, since you mentioned only your mouse. Is it a wireless ? There is an optional update meant for wireless mouse/keyboard ( Other hardware hid non-user input data filter"). Meanwhile, do your restore in Safe Mode again, BUT, this time when your are back on normal mode, go to Control Panel, under Security, pick Check For Updates, on the left side panel, pick Change Settings, check the box that says "check for updates but let me choose whether to download and install them". That way you have the chance to avoid the update which you think is the culprit. I also heard that there is a way to "hide" the update you don't want, but I don't know how to do that.
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