Vista Forums - View Single Post - USB Mouse & KYBD non-functional after recent update

**t-4-2** · 04-12-2008

Quote: Originally Posted by rowdy123

thanks and i already have my setting set for this option. my problem now is
that when my norton tries to update, i get error messages, that figures.
can yu believe that dell support told me to wait 2 weeks until microsoft
fixes the problem and then try to load the upgrade again. my mouse is a
dell 2 button usb connection (non-wireless). i have tried all 4 usb ports
and it still didn't fix the problem.
--
rowdy123

"t-4-2" wrote:

Quote:

>
> rowdy123;681271 Wrote:
>
> Hello, Rowdy. You might have a different issue than Saseve, since you
> mentioned only your mouse. Is it a wireless ? There is an optional
> update meant for wireless mouse/keyboard ( Other hardware hid non-user
> input data filter"). Meanwhile, do your restore in Safe Mode again,
> BUT, this time when your are back on normal mode, go to Control Panel,
> under Security, pick Check For Updates, on the left side panel, pick
> Change Settings, check the box that says "check for updates but let me
> choose whether to download and install them". That way you have the
> chance to avoid the update which you think is the culprit. I also heard
> that there is a way to "hide" the update you don't want, but I don't
> know how to do that.
>
>
> --
> t-4-2
>

Hello, Rowdy. I'm sorry that I do not have answer for Norton's issue. I hear that Norton is a pain in the you -know -where. Norton camp will scream at me, but you might consider UN-install Norton ( I say, un-install, not disable),and try something like AVG or AVAST from the web sites. I hear they are free. I have McAfee.
PS. Remember, You said it's the update. You might be barking at the wrong tree. May be someone with more superior knowledge will give you a better solution.
Additional info : Should you really decide to rid of Norton, I hear Norton is a stubborn sob. There would/could be remnants left behind causing havoc. You need a software to do a thorough uninstalling. I don't know what that is. Ask this forum, whole bunch of them will have the answer for you. You've got everything I know. Keep me posted if you don't mind.

04-12-2008	#6 (permalink)
t-4-2 Home premium 32 bit, SP1 939 posts	Re: USB Mouse & KYBD non-functional after recent update Quote: Originally Posted by rowdy123 thanks and i already have my setting set for this option. my problem now is that when my norton tries to update, i get error messages, that figures. can yu believe that dell support told me to wait 2 weeks until microsoft fixes the problem and then try to load the upgrade again. my mouse is a dell 2 button usb connection (non-wireless). i have tried all 4 usb ports and it still didn't fix the problem. -- rowdy123 "t-4-2" wrote: Quote: > > rowdy123;681271 Wrote: > > Hello, Rowdy. You might have a different issue than Saseve, since you > mentioned only your mouse. Is it a wireless ? There is an optional > update meant for wireless mouse/keyboard ( Other hardware hid non-user > input data filter"). Meanwhile, do your restore in Safe Mode again, > BUT, this time when your are back on normal mode, go to Control Panel, > under Security, pick Check For Updates, on the left side panel, pick > Change Settings, check the box that says "check for updates but let me > choose whether to download and install them". That way you have the > chance to avoid the update which you think is the culprit. I also heard > that there is a way to "hide" the update you don't want, but I don't > know how to do that. > > > -- > t-4-2 > Hello, Rowdy. I'm sorry that I do not have answer for Norton's issue. I hear that Norton is a pain in the you -know -where. Norton camp will scream at me, but you might consider UN-install Norton ( I say, un-install, not disable),and try something like AVG or AVAST from the web sites. I hear they are free. I have McAfee. PS. Remember, You said it's the update. You might be barking at the wrong tree. May be someone with more superior knowledge will give you a better solution. Additional info : Should you really decide to rid of Norton, I hear Norton is a stubborn sob. There would/could be remnants left behind causing havoc. You need a software to do a thorough uninstalling. I don't know what that is. Ask this forum, whole bunch of them will have the answer for you. You've got everything I know. Keep me posted if you don't mind. Last edited by t-4-2; 04-12-2008 at 03:50 PM..
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