Vista Forums - View Single Post - Emails getting stuck in outbox- Please HELP...

04-13-2008

Gary,

This seems to have worked. Thankyou so much. A simple answer to a
complicated problem. Fingers crossed it stays that way.

Thanks again
--
pjryan

"Gary VanderMolen" wrote:

Quote:

> Yahoo UK recommends switching to port 587 if port 25 does not work:
> http://help.yahoo.com/l/uk/yahoo/mai...op/pop-08.html
>
> --
> Gary VanderMolen, MS-MVP (WLMail)
>
>
> "pjryan" <pjryan@xxxxxx> wrote in message news:FF84A90D-7F3C-4458-B709-4B04484D482E@xxxxxx

Quote:

> > Thanks for your reply. I have not tried any of your suggestions as yet as the
> > problem is not stopping completely from using email. However this evening it
> > seems to have reached its worse point. I tried to send an email and the same
> > message as I originally had came up. I disabled my outgoing and incoming
> > email scanning within Norton and tried to send another email and this message
> > appeared.
> >
> > The connection to the server has failed. Subject 'test', Account:
> > 'pop.mail.yahoo.co.uk', Server: 'smtp.mail.yahoo.co.uk', Protocol: SMTP,
> > Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E.
> >
> > I hit Send/Receive about ten times and eventually the message went from my
> > out to the intended recipient but this whole process is very dull. I am not
> > an expert on computers so the most simple method to sort this problem out
> > would be great. Am I right in thinking I should first disable the Norton
> > email scanner, then remove my POP3 email account (do I lose any of my
> > existing folders I have created within Windows mail?) and then readd my
> > account. After that the problem may be solved but perhaps reappear at a later
> > date. A better long term fix would uninstall Norton and use an Antivirus
> > which Windows mail prefers, correct? Any suggestions on which one to use? and
> > is this an easy process to go through... Sorry to bore the pants off you but
> > if you can point me in the right direction it would be great..
> >
> > Thanks
> >
> >
> > "robertmiles@xxxxxx" wrote:
> >

Quote:

> >>
> >> "pjryan" <pjryan@xxxxxx> wrote in message
> >> news:887602BB-EB5B-41D8-94CF-81E62C353439@xxxxxx
> >> >I have just starting having problems sending emails from Windows mail. Each
> >> > time I send the email gets stuck in the outbox and does not move. I click
> >> > on
> >> > the send/receive tab and the following message comes up.
> >> > Your server has unexpectedly terminated the connection. Possible causes
> >> > for
> >> > this include server problems, network problems, or a long period of
> >> > inactivity. Subject '', Account: 'pop.mail.yahoo.co.uk', Server:
> >> > 'smtp.mail.yahoo.co.uk', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket
> >> > Error: 10053, Error Number: 0x800CCC0F.
> >> > If I keep hitting the send/recieve tab it eventually goes but problem
> >> > seems
> >> > to be getting worse. I have Norton scanning my emails, should this be
> >> > disabled? If so how do I do this and what potential problems could this
> >> > cause? I am pretty sure the POP details are correct as I have been using
> >> > this
> >> > email with no problems for the past year.
> >> > Many thanks
> >> >
> >> > --
> >> > pjryan
> >>
> >> Most versions of the Norton antivirus software eventually cause problems
> >> in Windows Mail, but it often takes months for this to happen. In some
> >> antivirus programs, leaving email scanning disabled helps, but I don't
> >> know if there are any Norton versions where this applies or how to do
> >> it if it does. In most versions of the Norton antivirus software, you
> >> can't disable email scanning, even if you disable the rest of the program,
> >> and you need to uninstall it instead. You then often need to run this
> >> cleanup program to take care of what the uninstall left behind:
> >>
> >> <http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039>
> >>
> >> You sometimes also need to remove your email account under Windows
> >> Mail, then restart Windows Mail and create the account again. See here
> >> on whether there are any new details on how to create such an account:
> >>
> >> http://help.yahoo.com/l/uk/yahoo/mai...op/pop-08.html
> >>
> >> These instructions were written for Outlook Express, but should also
> >> work under Windows Mail. You might need the part of the instructions
> >> near the bottom about changing the port number.
> >>
> >> If restarting Windows Mail after this doesn't empty the Outbox, try
> >> moving all the messages there to the Drafts folder or deleting them.
> >> If you find any messages that refuse to do either, them download
> >> and install this hotfix, with Windows Mail not running:
> >>
> >> http://support.microsoft.com/default.aspx/kb/941090
> >>
> >> Although it's labelled as for mail stuck in the Outbox, it also works in
> >> other folders. If you don't know whether you have a 32-bit version
> >> of Vista or a 64-bit version, try the 32-bit version of the hotfix first.
> >>
> >> If this cures your problem, you may want a replacement antivirus
> >> program that doesn't cause such problems in Windows Mail. Most
> >> versions of the McAfee antivirus software and a recent version of the
> >> Trend antivirus software are not good choices; they cause problems
> >> in Windows Mail too. I recommend either avast! or AVG, either one
> >> with a custom install that tells it to leave out the part that scans email.
> >>
> >> http://www.avast.com/eng/avast_4_home.html
> >>
> >> http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
> >>
> >> Symantec, who invented email scanning in their Norton antivirus
> >> program line, admits that it isn't necessary:
> >>
> >> <http://service1.symantec.com/SUPPORT/nav.nsf/d4578f66d8f00a0188256d4e006aaa94/4ba5fc8ef939c44c88256c7500723cf0?OpenDocument&src=bar_sch_nam>
> >>
> >>
> >>

>
>
>

04-13-2008	#6 (permalink)
pjryan n/a posts	Re: Emails getting stuck in outbox- Please HELP... Gary, This seems to have worked. Thankyou so much. A simple answer to a complicated problem. Fingers crossed it stays that way. Thanks again -- pjryan "Gary VanderMolen" wrote: Quote: > Yahoo UK recommends switching to port 587 if port 25 does not work: > http://help.yahoo.com/l/uk/yahoo/mai...op/pop-08.html > > -- > Gary VanderMolen, MS-MVP (WLMail) > > > "pjryan" <pjryan@xxxxxx> wrote in message news:FF84A90D-7F3C-4458-B709-4B04484D482E@xxxxxx Quote: > > Thanks for your reply. I have not tried any of your suggestions as yet as the > > problem is not stopping completely from using email. However this evening it > > seems to have reached its worse point. I tried to send an email and the same > > message as I originally had came up. I disabled my outgoing and incoming > > email scanning within Norton and tried to send another email and this message > > appeared. > > > > The connection to the server has failed. Subject 'test', Account: > > 'pop.mail.yahoo.co.uk', Server: 'smtp.mail.yahoo.co.uk', Protocol: SMTP, > > Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E. > > > > I hit Send/Receive about ten times and eventually the message went from my > > out to the intended recipient but this whole process is very dull. I am not > > an expert on computers so the most simple method to sort this problem out > > would be great. Am I right in thinking I should first disable the Norton > > email scanner, then remove my POP3 email account (do I lose any of my > > existing folders I have created within Windows mail?) and then readd my > > account. After that the problem may be solved but perhaps reappear at a later > > date. A better long term fix would uninstall Norton and use an Antivirus > > which Windows mail prefers, correct? Any suggestions on which one to use? and > > is this an easy process to go through... Sorry to bore the pants off you but > > if you can point me in the right direction it would be great.. > > > > Thanks > > > > > > "robertmiles@xxxxxx" wrote: > > Quote: > >> > >> "pjryan" <pjryan@xxxxxx> wrote in message > >> news:887602BB-EB5B-41D8-94CF-81E62C353439@xxxxxx > >> >I have just starting having problems sending emails from Windows mail. Each > >> > time I send the email gets stuck in the outbox and does not move. I click > >> > on > >> > the send/receive tab and the following message comes up. > >> > Your server has unexpectedly terminated the connection. Possible causes > >> > for > >> > this include server problems, network problems, or a long period of > >> > inactivity. Subject '', Account: 'pop.mail.yahoo.co.uk', Server: > >> > 'smtp.mail.yahoo.co.uk', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket > >> > Error: 10053, Error Number: 0x800CCC0F. > >> > If I keep hitting the send/recieve tab it eventually goes but problem > >> > seems > >> > to be getting worse. I have Norton scanning my emails, should this be > >> > disabled? If so how do I do this and what potential problems could this > >> > cause? I am pretty sure the POP details are correct as I have been using > >> > this > >> > email with no problems for the past year. > >> > Many thanks > >> > > >> > -- > >> > pjryan > >> > >> Most versions of the Norton antivirus software eventually cause problems > >> in Windows Mail, but it often takes months for this to happen. In some > >> antivirus programs, leaving email scanning disabled helps, but I don't > >> know if there are any Norton versions where this applies or how to do > >> it if it does. In most versions of the Norton antivirus software, you > >> can't disable email scanning, even if you disable the rest of the program, > >> and you need to uninstall it instead. You then often need to run this > >> cleanup program to take care of what the uninstall left behind: > >> > >> <http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039> > >> > >> You sometimes also need to remove your email account under Windows > >> Mail, then restart Windows Mail and create the account again. See here > >> on whether there are any new details on how to create such an account: > >> > >> http://help.yahoo.com/l/uk/yahoo/mai...op/pop-08.html > >> > >> These instructions were written for Outlook Express, but should also > >> work under Windows Mail. You might need the part of the instructions > >> near the bottom about changing the port number. > >> > >> If restarting Windows Mail after this doesn't empty the Outbox, try > >> moving all the messages there to the Drafts folder or deleting them. > >> If you find any messages that refuse to do either, them download > >> and install this hotfix, with Windows Mail not running: > >> > >> http://support.microsoft.com/default.aspx/kb/941090 > >> > >> Although it's labelled as for mail stuck in the Outbox, it also works in > >> other folders. If you don't know whether you have a 32-bit version > >> of Vista or a 64-bit version, try the 32-bit version of the hotfix first. > >> > >> If this cures your problem, you may want a replacement antivirus > >> program that doesn't cause such problems in Windows Mail. Most > >> versions of the McAfee antivirus software and a recent version of the > >> Trend antivirus software are not good choices; they cause problems > >> in Windows Mail too. I recommend either avast! or AVG, either one > >> with a custom install that tells it to leave out the part that scans email. > >> > >> http://www.avast.com/eng/avast_4_home.html > >> > >> http://free.grisoft.com/doc/5390/us/frt/0?prd=aff > >> > >> Symantec, who invented email scanning in their Norton antivirus > >> program line, admits that it isn't necessary: > >> > >> <http://service1.symantec.com/SUPPORT/nav.nsf/d4578f66d8f00a0188256d4e006aaa94/4ba5fc8ef939c44c88256c7500723cf0?OpenDocument&src=bar_sch_nam> > >> > >> > >> > > >
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