Vista Forums - View Single Post - Emails getting stuck in outbox- Please HELP...

04-13-2008

Glad to have helped.
(Deceptively simple answers often result from much research and insight.)

--
Gary VanderMolen, MS-MVP (WLMail)

"pjryan" <pjryan@xxxxxx> wrote in message news:36255CED-E413-46AA-A319-6E0F80E74D81@xxxxxx

Quote:

> Gary,
>
> This seems to have worked. Thankyou so much. A simple answer to a
> complicated problem. Fingers crossed it stays that way.
>
> Thanks again
> --
> pjryan
>
>
> "Gary VanderMolen" wrote:
>

Quote:

>> Yahoo UK recommends switching to port 587 if port 25 does not work:
>> http://help.yahoo.com/l/uk/yahoo/mai...op/pop-08.html
>>
>> --
>> Gary VanderMolen, MS-MVP (WLMail)
>>
>>
>> "pjryan" <pjryan@xxxxxx> wrote in message news:FF84A90D-7F3C-4458-B709-4B04484D482E@xxxxxx

Quote:

>> > Thanks for your reply. I have not tried any of your suggestions as yet as the
>> > problem is not stopping completely from using email. However this evening it
>> > seems to have reached its worse point. I tried to send an email and the same
>> > message as I originally had came up. I disabled my outgoing and incoming
>> > email scanning within Norton and tried to send another email and this message
>> > appeared.
>> >
>> > The connection to the server has failed. Subject 'test', Account:
>> > 'pop.mail.yahoo.co.uk', Server: 'smtp.mail.yahoo.co.uk', Protocol: SMTP,
>> > Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E.
>> >
>> > I hit Send/Receive about ten times and eventually the message went from my
>> > out to the intended recipient but this whole process is very dull. I am not
>> > an expert on computers so the most simple method to sort this problem out
>> > would be great. Am I right in thinking I should first disable the Norton
>> > email scanner, then remove my POP3 email account (do I lose any of my
>> > existing folders I have created within Windows mail?) and then readd my
>> > account. After that the problem may be solved but perhaps reappear at a later
>> > date. A better long term fix would uninstall Norton and use an Antivirus
>> > which Windows mail prefers, correct? Any suggestions on which one to use? and
>> > is this an easy process to go through... Sorry to bore the pants off you but
>> > if you can point me in the right direction it would be great..
>> >
>> > Thanks
>> >
>> >
>> > "robertmiles@xxxxxx" wrote:
>> >
>> >>
>> >> "pjryan" <pjryan@xxxxxx> wrote in message
>> >> news:887602BB-EB5B-41D8-94CF-81E62C353439@xxxxxx
>> >> >I have just starting having problems sending emails from Windows mail. Each
>> >> > time I send the email gets stuck in the outbox and does not move. I click
>> >> > on
>> >> > the send/receive tab and the following message comes up.
>> >> > Your server has unexpectedly terminated the connection. Possible causes
>> >> > for
>> >> > this include server problems, network problems, or a long period of
>> >> > inactivity. Subject '', Account: 'pop.mail.yahoo.co.uk', Server:
>> >> > 'smtp.mail.yahoo.co.uk', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket
>> >> > Error: 10053, Error Number: 0x800CCC0F.
>> >> > If I keep hitting the send/recieve tab it eventually goes but problem
>> >> > seems
>> >> > to be getting worse. I have Norton scanning my emails, should this be
>> >> > disabled? If so how do I do this and what potential problems could this
>> >> > cause? I am pretty sure the POP details are correct as I have been using
>> >> > this
>> >> > email with no problems for the past year.
>> >> > Many thanks
>> >> >
>> >> > --
>> >> > pjryan
>> >>
>> >> Most versions of the Norton antivirus software eventually cause problems
>> >> in Windows Mail, but it often takes months for this to happen. In some
>> >> antivirus programs, leaving email scanning disabled helps, but I don't
>> >> know if there are any Norton versions where this applies or how to do
>> >> it if it does. In most versions of the Norton antivirus software, you
>> >> can't disable email scanning, even if you disable the rest of the program,
>> >> and you need to uninstall it instead. You then often need to run this
>> >> cleanup program to take care of what the uninstall left behind:
>> >>
>> >> <http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039>
>> >>
>> >> You sometimes also need to remove your email account under Windows
>> >> Mail, then restart Windows Mail and create the account again. See here
>> >> on whether there are any new details on how to create such an account:
>> >>
>> >> http://help.yahoo.com/l/uk/yahoo/mai...op/pop-08.html
>> >>
>> >> These instructions were written for Outlook Express, but should also
>> >> work under Windows Mail. You might need the part of the instructions
>> >> near the bottom about changing the port number.
>> >>
>> >> If restarting Windows Mail after this doesn't empty the Outbox, try
>> >> moving all the messages there to the Drafts folder or deleting them.
>> >> If you find any messages that refuse to do either, them download
>> >> and install this hotfix, with Windows Mail not running:
>> >>
>> >> http://support.microsoft.com/default.aspx/kb/941090
>> >>
>> >> Although it's labelled as for mail stuck in the Outbox, it also works in
>> >> other folders. If you don't know whether you have a 32-bit version
>> >> of Vista or a 64-bit version, try the 32-bit version of the hotfix first.
>> >>
>> >> If this cures your problem, you may want a replacement antivirus
>> >> program that doesn't cause such problems in Windows Mail. Most
>> >> versions of the McAfee antivirus software and a recent version of the
>> >> Trend antivirus software are not good choices; they cause problems
>> >> in Windows Mail too. I recommend either avast! or AVG, either one
>> >> with a custom install that tells it to leave out the part that scans email.
>> >>
>> >> http://www.avast.com/eng/avast_4_home.html
>> >>
>> >> http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
>> >>
>> >> Symantec, who invented email scanning in their Norton antivirus
>> >> program line, admits that it isn't necessary:
>> >>
>> >> <http://service1.symantec.com/SUPPORT/nav.nsf/d4578f66d8f00a0188256d4e006aaa94/4ba5fc8ef939c44c88256c7500723cf0?OpenDocument&src=bar_sch_nam>
>> >>
>> >>
>> >>

>>
>>
>>

04-13-2008	#7 (permalink)
Gary VanderMolen n/a posts	Re: Emails getting stuck in outbox- Please HELP... Glad to have helped. (Deceptively simple answers often result from much research and insight.) -- Gary VanderMolen, MS-MVP (WLMail) "pjryan" <pjryan@xxxxxx> wrote in message news:36255CED-E413-46AA-A319-6E0F80E74D81@xxxxxx Quote: > Gary, > > This seems to have worked. Thankyou so much. A simple answer to a > complicated problem. Fingers crossed it stays that way. > > Thanks again > -- > pjryan > > > "Gary VanderMolen" wrote: > Quote: >> Yahoo UK recommends switching to port 587 if port 25 does not work: >> http://help.yahoo.com/l/uk/yahoo/mai...op/pop-08.html >> >> -- >> Gary VanderMolen, MS-MVP (WLMail) >> >> >> "pjryan" <pjryan@xxxxxx> wrote in message news:FF84A90D-7F3C-4458-B709-4B04484D482E@xxxxxx Quote: >> > Thanks for your reply. I have not tried any of your suggestions as yet as the >> > problem is not stopping completely from using email. However this evening it >> > seems to have reached its worse point. I tried to send an email and the same >> > message as I originally had came up. I disabled my outgoing and incoming >> > email scanning within Norton and tried to send another email and this message >> > appeared. >> > >> > The connection to the server has failed. Subject 'test', Account: >> > 'pop.mail.yahoo.co.uk', Server: 'smtp.mail.yahoo.co.uk', Protocol: SMTP, >> > Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E. >> > >> > I hit Send/Receive about ten times and eventually the message went from my >> > out to the intended recipient but this whole process is very dull. I am not >> > an expert on computers so the most simple method to sort this problem out >> > would be great. Am I right in thinking I should first disable the Norton >> > email scanner, then remove my POP3 email account (do I lose any of my >> > existing folders I have created within Windows mail?) and then readd my >> > account. After that the problem may be solved but perhaps reappear at a later >> > date. A better long term fix would uninstall Norton and use an Antivirus >> > which Windows mail prefers, correct? Any suggestions on which one to use? and >> > is this an easy process to go through... Sorry to bore the pants off you but >> > if you can point me in the right direction it would be great.. >> > >> > Thanks >> > >> > >> > "robertmiles@xxxxxx" wrote: >> > >> >> >> >> "pjryan" <pjryan@xxxxxx> wrote in message >> >> news:887602BB-EB5B-41D8-94CF-81E62C353439@xxxxxx >> >> >I have just starting having problems sending emails from Windows mail. Each >> >> > time I send the email gets stuck in the outbox and does not move. I click >> >> > on >> >> > the send/receive tab and the following message comes up. >> >> > Your server has unexpectedly terminated the connection. Possible causes >> >> > for >> >> > this include server problems, network problems, or a long period of >> >> > inactivity. Subject '', Account: 'pop.mail.yahoo.co.uk', Server: >> >> > 'smtp.mail.yahoo.co.uk', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket >> >> > Error: 10053, Error Number: 0x800CCC0F. >> >> > If I keep hitting the send/recieve tab it eventually goes but problem >> >> > seems >> >> > to be getting worse. I have Norton scanning my emails, should this be >> >> > disabled? If so how do I do this and what potential problems could this >> >> > cause? I am pretty sure the POP details are correct as I have been using >> >> > this >> >> > email with no problems for the past year. >> >> > Many thanks >> >> > >> >> > -- >> >> > pjryan >> >> >> >> Most versions of the Norton antivirus software eventually cause problems >> >> in Windows Mail, but it often takes months for this to happen. In some >> >> antivirus programs, leaving email scanning disabled helps, but I don't >> >> know if there are any Norton versions where this applies or how to do >> >> it if it does. In most versions of the Norton antivirus software, you >> >> can't disable email scanning, even if you disable the rest of the program, >> >> and you need to uninstall it instead. You then often need to run this >> >> cleanup program to take care of what the uninstall left behind: >> >> >> >> <http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039> >> >> >> >> You sometimes also need to remove your email account under Windows >> >> Mail, then restart Windows Mail and create the account again. See here >> >> on whether there are any new details on how to create such an account: >> >> >> >> http://help.yahoo.com/l/uk/yahoo/mai...op/pop-08.html >> >> >> >> These instructions were written for Outlook Express, but should also >> >> work under Windows Mail. You might need the part of the instructions >> >> near the bottom about changing the port number. >> >> >> >> If restarting Windows Mail after this doesn't empty the Outbox, try >> >> moving all the messages there to the Drafts folder or deleting them. >> >> If you find any messages that refuse to do either, them download >> >> and install this hotfix, with Windows Mail not running: >> >> >> >> http://support.microsoft.com/default.aspx/kb/941090 >> >> >> >> Although it's labelled as for mail stuck in the Outbox, it also works in >> >> other folders. If you don't know whether you have a 32-bit version >> >> of Vista or a 64-bit version, try the 32-bit version of the hotfix first. >> >> >> >> If this cures your problem, you may want a replacement antivirus >> >> program that doesn't cause such problems in Windows Mail. Most >> >> versions of the McAfee antivirus software and a recent version of the >> >> Trend antivirus software are not good choices; they cause problems >> >> in Windows Mail too. I recommend either avast! or AVG, either one >> >> with a custom install that tells it to leave out the part that scans email. >> >> >> >> http://www.avast.com/eng/avast_4_home.html >> >> >> >> http://free.grisoft.com/doc/5390/us/frt/0?prd=aff >> >> >> >> Symantec, who invented email scanning in their Norton antivirus >> >> program line, admits that it isn't necessary: >> >> >> >> <http://service1.symantec.com/SUPPORT/nav.nsf/d4578f66d8f00a0188256d4e006aaa94/4ba5fc8ef939c44c88256c7500723cf0?OpenDocument&src=bar_sch_nam> >> >> >> >> >> >> >> >> >>
My System Specs