The response from Microsoft Customer support was that I should delete the
files and use the original Office media for repairs but I could turn off the
file cleanup function. They gave instructions as to how to do that. It was
a complete response to my question although it had the obligatory apology
paragraphs. I have never understood why a Customer Support person should
apologize for a problem that in many cases is caused by the customer. Since
all the outsourcing, it is a different culture though.
OT: What bothers me is the apparent change (or lack of communication)
within Microsoft on the Office Setup files. I have had to run repairs or
add features to Office on quite a few computers and it was very convenient
not to have to find the installation media for that particular computer.
Why delete these by default so the choice is no cleanup at all for those of
us who see the need for the Office setup files. They could have used the
same format that is used in the Windows Explorer "Disk Cleanup". Actually
the Windows Explorer Cleanup is better and I run that once a week on all the
computers.
Anyway, Stephen, thank you for your advice.
Bill R
"Bill Rankin" <bkds_rankin@xxxxxx> wrote in message
news:OZU4ktKpIHA.1768@xxxxxx
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>I just installed OneCare 2 on one of my computers and read the information
>about the Tune-up function. It said that by default it deletes the Office
>Setup files. I really do not want this to happen since they are used when
>I repair or add features to Office products. Before I remembered this
>newsgroup, I just sent a Customer service request to ask if this were true
>and how I could stop it or disable Tune-up. Their feedback will be
>interesting. Any clues or comments here.
>
> Bill-R
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