".Joe" <guest@xxxxxx-email.com> wrote in message
news:d952e6e730209a250f106aaab91334a6@xxxxxx-gateway.com...
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>
> Bill Hileman;694759 Wrote: | Quote: | | | |
>> After finally solving various Windows Live OneCare problems on a pair of
>> laptop computers, I thought my life would finally go back to "normal."
>>
>> Only now, the "Windows Live OneCare could not install a critical
>> update"
>> message greets me now. Clicking help brings up the "Reset Permissions"
>> Fixit button, which does absolutely nothing. Well, it apparently does
>> run
>> some kind of command prompt command and restarts, but with the exact
>> same
>> errors every time. Clicking on "help on the web" just brings you to
>> that
>> 24/7 assistant, which offers no assistance. Searching on permissions
>> only
>> brings up backup permissions.
>>
>> Since the firewall and virus protections ARE working, one wonders why
>> the
>> "can't install an update" puts the danged thing in red instead of
>> yellow.
>>
>> One would think that a corporation as huge and well-endowed
>> (financially)
>> would attempt to provide help for error conditions, and help for when
>> their
>> provided "help" for error conditions don't work. They pay those
>> programmers
>> a heck of a lot more than this programmer makes.
>>
>> Off to google (non-optimistically)
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> Bill,
>
> I'm sorry to hear you're having trouble with Live OneCare. As a
> subscriber, you get unlimited support, phone, live chat, etc. I also
> have Live OneCare and have on occasion made use of their support. Your
> not alone with Live OneCare. Simply call their support guru's and
> they'll get things sorted out for you. | |
| | |
Thanks for responding.
Where does one find the contact information? The only help I've seen is
help files on the computer and on-line, but no phone numbers, no chat
options that I can find.