I'm sorry to read that you've run into this problem, Bill.
I would recommend reinstalling OneCare at this point if it is in red condition
for a failed update to itself or contact support.
How to reach support (FAQ) -
http://forums.microsoft.com/WindowsO...21771&SiteID=2
-steve
"Bill Hileman" <discgolfdad@xxxxxx> wrote:
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>After finally solving various Windows Live OneCare problems on a pair of
>laptop computers, I thought my life would finally go back to "normal."
>
>Only now, the "Windows Live OneCare could not install a critical update"
>message greets me now. Clicking help brings up the "Reset Permissions"
>Fixit button, which does absolutely nothing. Well, it apparently does run
>some kind of command prompt command and restarts, but with the exact same
>errors every time. Clicking on "help on the web" just brings you to that
>24/7 assistant, which offers no assistance. Searching on permissions only
>brings up backup permissions.
>
>Since the firewall and virus protections ARE working, one wonders why the
>"can't install an update" puts the danged thing in red instead of yellow.
>
>One would think that a corporation as huge and well-endowed (financially)
>would attempt to provide help for error conditions, and help for when their
>provided "help" for error conditions don't work. They pay those programmers
>a heck of a lot more than this programmer makes.
>
>Off to google (non-optimistically)
>
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--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator
sboots@xxxxxx