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Old 04-27-2008   #4 (permalink)
ddale900
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Re: Cannot connect to one website

I finally fixed it!!
Thanks for the help Chuck, it turns ouot that it wasn't specifically the MTU
setting you were talking about, but at least that got me pointed in the right
direction. I tried pinging discover and changing the MTU from 1500 default
down to 1464 before it finally stuck with the -f setting. So I changed the
MTU and nothing and now I had to lower the MTU for the -f ping to 1430???
Odd, seems whatever I changed the MTU to, the discover website needed a lower
setting. So I started to search around for this and found this website:
http://www.mydigitallife.info/2007/0...lems-in-vista/
Here the website describes using the "netsh interface tcp show global"
command at the command prompt in order to view the global tcp settings. I did
that and mine showed:

C:\>netsh interface tcp show global
Querying active state...

TCP Global Parameters
----------------------------------------------
Receive-Side Scaling State : enabled
Chimney Offload State : disabled
Receive Window Auto-Tuning Level : normal
Add-On Congestion Control Provider : ctcp
ECN Capability : enabled
RFC 1323 Timestamps : disabled

the website says the default parameters the appear would be
———————————————-
Receive-Side Scaling State : enabled
Chimney Offload State : enabled
Receive Window Auto-Tuning Level : normal
Add-On Congestion Control Provider : none
ECN Capability : disabled
RFC 1323 Timestamps : disabled

So now I knew my setup was not what the norm was supposed to be. I tried the
fix described on the site and disabled auto-tuning level and no luck. So I
decided to figure out how to change the rest of the settings to what were
displayed on that website using the following commands:

C:\>netsh interface tcp set global chimney=enabled
Ok.

C:\>netsh interface tcp set global congestionprovider=none
Ok.

C:\>netsh interface tcp set global ecncapability=disabled
Ok.

C:\>netsh interface tcp set global timestamps=disabled
Ok.

And Viola! click the link to discover.com and it worked! I may play arouond
with this again some more someday and figure out exactly which setting it was
that was keeping me out of discover's website and what exactly each setting
does, but any way you slice i've finally got the website back up and running
after a month and a half without it. Thanks for pointing me in the right
direction and hopefully this helps MarkimusPrime as well. Now if only I can
figure out how to get all the time back that i've spent trying to figure this
out...

Thanks.


"Chuck [MVP]" wrote:
Quote:

> On Fri, 25 Apr 2008 00:39:00 -0700, ddale900
> <ddale900@xxxxxx> wrote:
>
Quote:

> >I cannot connect to one website via HTTP or HTTPS - www.discover.com. After
> >installing SP1, I can no longer connect to this one website. I have Zone
> >Alarm along with Vista's built in firewall installed, and there is a firewall
> >build in to the 2 wire DSL router I have. Antivirus is Symantec antivirus
> >10.2.0.276. Windows defender is also installed. I've diabled all firewalls
> >and antivirus and setup a DMZ on the router and still cannot connect. When I
> >try to connect in IE, it gives the error page:
> >res://ieframe.dll/dnserror.htm#http://www.discover.com/ which seems to
> >indicate either a DNS or a firewall error. Running Vista's diagnostic tests
> >says that port 80 or 443 is being blocked, but with all firewalls off, I
> >can't imagine by what. I've installed virtual pc and installed xp with sp2 on
> >the virtual pc and that is able to connect through vista to that website. Via
> >a XP SP2 laptop on the local LAN i'm also able to connect. I've tried to
> >uninstall and reinstall the NIC. The machine has a PCI wireless card and
> >using that it is also not able to connect. I've tired to use my cellular
> >provider for dial-up access and that also did not work. I've tired safe mode
> >with networking and still no luck. Of course all other sites are normal. I've
> >tried resetting IE settings, adding the site to the trusted sites, running
> >with no add-ons, all with no luck. I've messed with the security settings as
> >suggested in some threads and no luck. I've also tried Opera, Firefox, and
> >Safari and none of them can connect either. There is no proxy setup either.
> >I've reset the IP and Winsock ( ipconfig /flushdns, /renew, netsh int ip
> >reset, netsh winsock reset, etc) and nothing helps. When I try to ping the
> >site, it works fine:
> >
> >Pinging www.discover.com [199.38.149.1] with 32 bytes of data:
> >Reply from 199.38.149.1: bytes=32 time=29ms TTL=116
> >Reply from 199.38.149.1: bytes=32 time=28ms TTL=116
> >Reply from 199.38.149.1: bytes=32 time=27ms TTL=116
> >Reply from 199.38.149.1: bytes=32 time=27ms TTL=116
> >
> >Ping statistics for 199.38.149.1:
> > Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
> >Approximate round trip times in milli-seconds:
> > Minimum = 27ms, Maximum = 29ms, Average = 27ms
> >
> >Running a TRACERT shows:
> >
> >Tracing route to www.discover.com [199.38.149.1]
> >over a maximum of 30 hops:
> >
> > 1 4 ms 3 ms 3 ms homeportal.gateway.2wire.net [172.16.0.1]
> > 2 17 ms 16 ms 17 ms adsl-76-226-79-254.dsl.sfldmi.sbcglobal.net
> >[76.
> >226.79.254]
> > 3 16 ms 17 ms 16 ms 76.205.15.66
> > 4 17 ms 16 ms 17 ms bb2-g10-0.sfldmi.sbcglobal.net [151.164.43.63]
> > 5 24 ms 22 ms 23 ms 151.164.95.166
> > 6 23 ms 24 ms 24 ms gar8.cgcil.ip.att.net [12.122.79.85]
> > 7 26 ms 24 ms 25 ms tbr2.cgcil.ip.att.net [12.122.99.66]
> > 8 24 ms 24 ms 25 ms gar4.cgcil.ip.att.net [12.123.6.14]
> > 9 25 ms 24 ms 27 ms 12.116.239.22
> > 10 27 ms 26 ms 26 ms 199.38.154.242
> > 11 27 ms 32 ms 26 ms 10.6.2.1
> > 12 26 ms 28 ms 26 ms 10.6.10.4
> > 13 26 ms 27 ms 27 ms 199.38.149.1
> >
> >Trace complete.
> >
> >IPCONFIG /ALL shows:
> >
> >Windows IP Configuration
> >
> > Host Name . . . . . . . . . . . . : 615WD41
> > Primary Dns Suffix . . . . . . . :
> > Node Type . . . . . . . . . . . . : Broadcast
> > IP Routing Enabled. . . . . . . . : No
> > WINS Proxy Enabled. . . . . . . . : No
> > DNS Suffix Search List. . . . . . : gateway.2wire.net
> >
> >Ethernet adapter Local Area Connection 2:
> >
> > Connection-specific DNS Suffix . : gateway.2wire.net
> > Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection
> > Physical Address. . . . . . . . . : 00-0C-F1-A6-7D-B1
> > DHCP Enabled. . . . . . . . . . . : Yes
> > Autoconfiguration Enabled . . . . : Yes
> > IPv4 Address. . . . . . . . . . . : 172.16.1.35(Preferred)
> > Subnet Mask . . . . . . . . . . . : 255.255.0.0
> > Lease Obtained. . . . . . . . . . : Friday, April 25, 2008 1:52:17 AM
> > Lease Expires . . . . . . . . . . : Friday, April 25, 2008 3:52:17 AM
> > Default Gateway . . . . . . . . . : 172.16.0.1
> > DHCP Server . . . . . . . . . . . : 172.16.0.1
> > DNS Servers . . . . . . . . . . . : 172.16.0.1
> > NetBIOS over Tcpip. . . . . . . . : Enabled
> >
> >I've run spyware / antivirus scans along with hijackthis and nothing has
> >turned up. Short of uninstalling SP1, I have done everything that I can think
> >of. Since this is the only website I cannot connect to, there must be
> >something burried in Vista that is blocking it, but I do not know what that
> >could be. I don't know if I stated it earler, but I have not problem
> >connecting to other websites on port 80 or 443, just discover.com. Trying to
> >connect from search engine results also does not work, for what it's worth. I
> >also have attempted to change the DNS servers to OpenDNS servers, but that
> >did not help. I have Cisco VPN on the machine and am able to connect to my
> >work, but even then I cannot navigate to discover.com. I was able to go to
> >discover.com prior to SP1 and it was working normally.
> >
> >I'm not exactly new to computers, but this one has me stumped. Any ideas?
>
> Check the MTU setting. That one did not get replaced by AutoTuning.
> <http://networking.nitecruzr.net/2007/06/determining-mtu-to-single-server.html>
> http://networking.nitecruzr.net/2007...le-server.html
>
> --
> Cheers,
> Chuck, MS-MVP 2005-2007 [Windows - Networking]
> http://networking.nitecruzr.net/
>
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