On Apr 30, 10:03 am, "GollyJer" <GollyJerB...@xxxxxx> wrote:
| Quote: |  | |
|
> Anton,
> Thanks for letting us know, and thank you to the foldershare team for the
> great work on a awesome product.
> It's interesting that people expect you guys to be super human and make no
> mistakes. I, for one, appreciate that something like foldershare is a free
> product (especially after being a paid "pro" customer when bytetaxi was
> around) and can wait out a few days of down time here and there.
>
> -Jeremy
>
| |
| | |
I dont think anyone is expecting anyone to be superhuman.
This product was working just fine when Bytetaxi owned it, and I, like
you, was a paid pro customer then. I do not recall ever having the
ongoing outages that we are experiencing now - several times a week in
some cases. Further, functionality is being removed from the program,
in particular from the website, that was there before and as many
user's have mentioned makes life more difficult (for instance, we can
no longer see which folders the libraries are being synchronized to -
a glaring deficiency unless you happen to keep in your head the folder
structure on each of your connected computers. We can no longer had a
list of view of the libraries which show us which computers are
synched and how many files are updated in each library at a single
glance). Other users have pointed out other issues both with the new
website as well as with the new client.
The new client does not properly uninstall the prior client resulting
in two instances of FolderShare trying to run. Unless you happen to
know that, and know how to fix it, it can be quite baffling to new
users. I don't think expecting a new version of a program to properly
un-install the prior version falls into the range of "superhuman".
Other users have pointed out other install issues. A company the size
of Microsoft should be able to roll out a product, which despite being
called "beta" is not really a beta since it was taken over as a
functioning, non-beta, pay per use (for pro users) product, At the
least, they could run it in tandem.. keep the old system as it was,
while running their beta in parallel until they have the kinks worked
out.
And finally, some of us use this program in a business setting and
committed to it when it was owned by Bytetaxi and have arranged our
computing infrastructure around that. While a home user synchronizing
music files or what have you might not feel it is an imposition to
have the service be down for a few days, for me it is a serious issue
which costs me money in terms of time and productivity and
potentially, lost clients.
Just my two cents
Stephan