"GoalieMom" <GoalieMom@xxxxxx> wrote in message
news:90175B05-5657-4CC7-B356-B363A2A3CD7E@xxxxxx
Quote:
> We just bought 2 Toshiba Satellites A200, both run Vista Home Premium. Now
> one does not boot.
>
> Some of the screen messages read:
> "Windows Error Recovery"
> "Windows failed to start."
> "Launch repair (recommended)"
>
> When we click Launch repair the screen goes to Windows Boot Manager and it
> reads:
>
> "Windows has encountered a problem communicating with a device connected
> to
> your computer.
>
> This error can be caused by unplugging a removable storage device such as
> an
> external usb drive while the device is in use, or by faulty hardware such
> as
> a hard drive or cd-rom drive that is failing. Make sure any removable
> storage is properly connected and then restart your computer.
>
> If you continue to receive this error message, contact the hardware
> manufacturer.
>
> Status: 0xc00000e9
>
> Info: An unexpected I/O error has occurred"
>
> There is/was no external device connected to the laptop - only the power
> cord. I contacted Toshiba and they wanted to do the recovery that would
> erase everything on the laptop. Something we don't want to do - we just
> transferred all our files from an old desktop - we don't want to lose the
> data.
>
> Is there any way to save the data? I remember being able to boot pc's
> from
> floppy disks. I searched online but couldn't find instructions on how to
> create a boot cd.
>
> If it's not possible to create a boot cd, is there any other way to save
> or
> recover the files?
>
> Any help would be most appreciated!
>
> Thanks, Maria
>
>
If you have 'just' bought them, take the faulty one back and get it
exchanged for something which works..
--
Mike Hall - MVP
How to construct a good post..
http://dts-l.com/goodpost.htm
How to use the Microsoft Product Support Newsgroups..
http://support.microsoft.com/default...help&style=toc
Mike's Window - My Blog..
http://msmvps.com/blogs/mikehall/default.aspx