Vista Forums - View Single Post - Vista 64 SP1 Wireless Connection Problems

05-02-2008

also see http://support.microsoft.com/kb/928233/en-us

On Fri, 2 May 2008 03:09:23 -0700 (PDT), olippold@xxxxxx wrote:

Quote:

>I've just purchased a new PC, running Vista Home Premium, with a built-
>in PCI Wireless adapter, but am unable to connect to the internet. I
>have emailed my supplier's technical support, but I don't think the
>problem is straightforward, nor do I know whether it is a hardware of
>software issue, so I thought I'd try elsewhere in the meantime.
>
>The symptons are as follows:
>
>* I have an old Netgear DG824M wireless router/ADSL modem.
>* I have a laptop running Vista Home Premium. This was able to connect
>to the router and hence to the internet straight away with virtually
>no configuration - just entered the WEP key and it all worked. This
>has recently been upgraded to SP1, and still works okay.
>* I have my old desktop running XP. This has no connection problems.
>* The new PC has an Asus WL-138GE (or 138G V2 - not sure which) PCI
>adapter. Initially, it was identified as a Broadcom adapter.
>* The new PC had problems right from the start connecting to the
>router and the internet. Most of the time, it appears to be unable to
>get a DHCP address. The signal strength is always excellent, and it
>correctly identifies the router as a Netgear DG824M.
>* When it does manage to connect to the internet, the connection only
>seems to last a few seconds, or is extremely slow.
>* I cannot connect to the router at all using the new PC. It comes up
>with the username and password very quickly, accepts that, but then
>seems to hang loading the home page. I usually give up after about 5
>or 10 minutes.
>* When connected, I can ping the router and I can also ping websites,
>even though I don't seem to be able to connect to them using IE.
>* I have no antivirus running, and the only firewall software is
>windows firewall
>
>I have tried the following:
>* Checking DHCP client service running
>* Disable WEP
>* Disable Windows Firewall
>* I upgraded the wireless driver by downloading one from Asus. It now
>recognises the adapter as an Asus 802.11g Network Adapter (driver c:
>\windows\system32\drivers\BCMWL664.SyS, Broadcom 4.102.15.56), but
>this doesn't seem to have made any difference
>* I deleted the adapter and let it recreate itself. It loaded up the
>same drivers.
>* I've removed IPv6
>* I've set up the PC with a static IP address (192.168.0.51), set up
>the router as the gateway, and my ISP's DNS servers as the DNS
>servers.
>* I added an “ArpRetryCount” DWORD key to the registry as recommended
>somewhere
>* I made some further registry changes as recommended by Microsoft KB
>928233
>* I reset TCP/IP and Winsock using netsh as administrator.
>* I tried "netsh interface tcp set global rss=disabled
>autotuninglevel=disabled"
>
>None of these changes seem to have made any difference, and I've run
>out of things to try!
>
>Thanks,
>Oliver

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

05-02-2008	#3 (permalink)
Barb Bowman n/a posts	Re: Vista 64 SP1 Wireless Connection Problems also see http://support.microsoft.com/kb/928233/en-us On Fri, 2 May 2008 03:09:23 -0700 (PDT), olippold@xxxxxx wrote: Quote: >I've just purchased a new PC, running Vista Home Premium, with a built- >in PCI Wireless adapter, but am unable to connect to the internet. I >have emailed my supplier's technical support, but I don't think the >problem is straightforward, nor do I know whether it is a hardware of >software issue, so I thought I'd try elsewhere in the meantime. > >The symptons are as follows: > >* I have an old Netgear DG824M wireless router/ADSL modem. >* I have a laptop running Vista Home Premium. This was able to connect >to the router and hence to the internet straight away with virtually >no configuration - just entered the WEP key and it all worked. This >has recently been upgraded to SP1, and still works okay. >* I have my old desktop running XP. This has no connection problems. >* The new PC has an Asus WL-138GE (or 138G V2 - not sure which) PCI >adapter. Initially, it was identified as a Broadcom adapter. >* The new PC had problems right from the start connecting to the >router and the internet. Most of the time, it appears to be unable to >get a DHCP address. The signal strength is always excellent, and it >correctly identifies the router as a Netgear DG824M. >* When it does manage to connect to the internet, the connection only >seems to last a few seconds, or is extremely slow. >* I cannot connect to the router at all using the new PC. It comes up >with the username and password very quickly, accepts that, but then >seems to hang loading the home page. I usually give up after about 5 >or 10 minutes. >* When connected, I can ping the router and I can also ping websites, >even though I don't seem to be able to connect to them using IE. >* I have no antivirus running, and the only firewall software is >windows firewall > >I have tried the following: >* Checking DHCP client service running >* Disable WEP >* Disable Windows Firewall >* I upgraded the wireless driver by downloading one from Asus. It now >recognises the adapter as an Asus 802.11g Network Adapter (driver c: >\windows\system32\drivers\BCMWL664.SyS, Broadcom 4.102.15.56), but >this doesn't seem to have made any difference >* I deleted the adapter and let it recreate itself. It loaded up the >same drivers. >* I've removed IPv6 >* I've set up the PC with a static IP address (192.168.0.51), set up >the router as the gateway, and my ISP's DNS servers as the DNS >servers. >* I added an “ArpRetryCount” DWORD key to the registry as recommended >somewhere >* I made some further registry changes as recommended by Microsoft KB >928233 >* I reset TCP/IP and Winsock using netsh as administrator. >* I tried "netsh interface tcp set global rss=disabled >autotuninglevel=disabled" > >None of these changes seem to have made any difference, and I've run >out of things to try! > >Thanks, >Oliver -- Barb Bowman MS-MVP http://www.microsoft.com/windowsxp/e...ts/bowman.mspx http://blogs.digitalmediaphile.com/barb/
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