Did you install MP navigator 1.16?
http://www.canon.ca/product_reg.asp?...rt%5Fby%3Ddflt
--
Peter
Toronto, Canada
XP Pro SP2 x 2/Vista Ultimate SP1
Triple Boot
"Stephen Flanagan" <stephen.flanagan2@xxxxxx> wrote in message
news:%23ixR$MUrIHA.1872@xxxxxx
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> Just got a new PC with 64 bit Vista Ultimate and am having problems
> correctly installing a Canon Pixma MP760 multi function printer, scanner
> copier. I downloaded all the 64 bit drivers from the Canon website and
> installed them with no problems . Connected the printer and things seemed
> to go OK. The printer is registered fine in Device Manager under Imaging
> Devices with Properties saying this device is working properly.
>
> I can print OK and copy OK but am struggling with scanning. The canon
> software to scan is called MP Navigator 1.1 but when I click on the icon
> to
> launch I get the error message "The scanner driver supported by this
> software is not installed, Install it then retry". I try to update the
> driver software and get the message "Windows has determined the driver
> software for your device is up to date". So I have no way to amend any
> scans. I can scan from the printer itself (i.e. not the PC) but this
> gives
> for example 4 pages for a simple 1 page original.
>
> Have tried ringing Canon but they are a joke. Rang them from work and
> eventually had to concede and take a day off work to ring in front of the
> PC
> at home. Rang them and after 30 mins of a lady who kept putting me on hold
> and referring to an expert was told this would have to be passed to Level
> 2
> support who would ring me in 2 or 3 days. Told them I work in office
> hours
> but they expect me to take a couple of further days off work to wait their
> call - cheaper to buy a new printer!
>
> Have tried the usual of uninstalling the printer and re-installing and
> also
> re downloaded the 64 bit software. In "Problem Reports and Solutions" 3
> of
> the canon 64 bit drivers appear including the MP Navigator s/w
> (m6C18MUx.exe) all with the same message of Program Compatibility
> Problem.
> The problem given is
>
> Description
> This program might require administrator privileges (I am the
> administrator)
>
> Problem signature
> Problem Event Name: PCA2
> Problem Signature 01: m6C18MUx.exe
> Problem Signature 02: 0.0.0.0
> Problem Signature 03: m6C18MUx.exe
> Problem Signature 04: unknown
> Problem Signature 05: unknown
> Problem Signature 06: 8
> Problem Signature 07: 202
> OS Version: 6.0.6001.2.1.0.256.1
> Locale ID: 2057
>
> Files that help describe the problem
> appcompat.txt
>
> Attached,
>
> Am I flogging a dead horse and is it simply that the scanner drivers
> (which
> on the canon website say Windows Vista 64bit) just don't work or is their
> a
> solution I'm missing.
>
> I can get the scanner to work using Windows Photo Gallery but there are
> only
> a few adjustments you can make compared to the canon s/w.
>
> Appreciate any help.
>
> Cheers
>
> Steve
>
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