Peter,
Yes I had installed version 1.16 (although the icon on my desktop just says
1.1). I did uninstall and use your link and re-downloaded but still get the
same Error Message stating "The scanner driver supported by this software is
not installed, Install it then retry". I see from your link that are
higher (newer) Vista versions i.e. Vista 64 2.02 tried them but no luck
either.
Thanks anyway.
Steve
"Peter" <nobody@xxxxxx> wrote in message
news:ekCeh8WrIHA.1436@xxxxxx
| Quote: |  | |
|
> Did you install MP navigator 1.16?
>
> http://www.canon.ca/product_reg.asp?...rt%5Fby%3Ddflt
>
> --
> Peter
> Toronto, Canada
> XP Pro SP2 x 2/Vista Ultimate SP1
> Triple Boot
>
> "Stephen Flanagan" <stephen.flanagan2@xxxxxx> wrote in message
> news:%23ixR$MUrIHA.1872@xxxxxx | Quote: | | | |
>> Just got a new PC with 64 bit Vista Ultimate and am having problems
>> correctly installing a Canon Pixma MP760 multi function printer, scanner
>> copier. I downloaded all the 64 bit drivers from the Canon website and
>> installed them with no problems . Connected the printer and things
>> seemed
>> to go OK. The printer is registered fine in Device Manager under Imaging
>> Devices with Properties saying this device is working properly.
>>
>> I can print OK and copy OK but am struggling with scanning. The canon
>> software to scan is called MP Navigator 1.1 but when I click on the icon
>> to
>> launch I get the error message "The scanner driver supported by this
>> software is not installed, Install it then retry". I try to update the
>> driver software and get the message "Windows has determined the driver
>> software for your device is up to date". So I have no way to amend any
>> scans. I can scan from the printer itself (i.e. not the PC) but this
>> gives
>> for example 4 pages for a simple 1 page original.
>>
>> Have tried ringing Canon but they are a joke. Rang them from work and
>> eventually had to concede and take a day off work to ring in front of the
>> PC
>> at home. Rang them and after 30 mins of a lady who kept putting me on
>> hold
>> and referring to an expert was told this would have to be passed to Level
>> 2
>> support who would ring me in 2 or 3 days. Told them I work in office
>> hours
>> but they expect me to take a couple of further days off work to wait
>> their
>> call - cheaper to buy a new printer!
>>
>> Have tried the usual of uninstalling the printer and re-installing and
>> also
>> re downloaded the 64 bit software. In "Problem Reports and Solutions" 3
>> of
>> the canon 64 bit drivers appear including the MP Navigator s/w
>> (m6C18MUx.exe) all with the same message of Program Compatibility
>> Problem.
>> The problem given is
>>
>> Description
>> This program might require administrator privileges (I am the
>> administrator)
>>
>> Problem signature
>> Problem Event Name: PCA2
>> Problem Signature 01: m6C18MUx.exe
>> Problem Signature 02: 0.0.0.0
>> Problem Signature 03: m6C18MUx.exe
>> Problem Signature 04: unknown
>> Problem Signature 05: unknown
>> Problem Signature 06: 8
>> Problem Signature 07: 202
>> OS Version: 6.0.6001.2.1.0.256.1
>> Locale ID: 2057
>>
>> Files that help describe the problem
>> appcompat.txt
>>
>> Attached,
>>
>> Am I flogging a dead horse and is it simply that the scanner drivers
>> (which
>> on the canon website say Windows Vista 64bit) just don't work or is
>> their a
>> solution I'm missing.
>>
>> I can get the scanner to work using Windows Photo Gallery but there are
>> only
>> a few adjustments you can make compared to the canon s/w.
>>
>> Appreciate any help.
>>
>> Cheers
>>
>> Steve
>>
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