Which AV program do you have installed? If you have email scanning enabled,
disable it. You don't need it as long as you have resident protection
running.
"Frustrated virgin user" <Frustrated virgin user@xxxxxx>
wrote in message news:307FB119-6F9F-48C2-9496-0AA3682C336A@xxxxxx
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>I have recently had a long 'support' conversation with virgin.net regarding
> an error message I keep getting when sending a "photo email" using Windows
> Live Mail. Virgin are my ISP for the internet and I have email addresses
> with
> them ending virgin.net. The error code is reproduced below:
> An unknown error has occurred.
>
> Subject 'xxxxxxxxxx'
> Server Error: 554
> Server Response: 554 5.7.1 Requested action not taken: Message was spam or
> contained virus
> Server: 'mail.virgin.net'
> Windows Live Mail Error ID: 0x800CCC6F
> Protocol: SMTP
> Port: 25
> Secure(SSL): No
>
> In my discussion with virgin support the conclusion was reached that when
> a
> "photo email" is created there is a stage of "preparing photos" before the
> email is placed in the outbox. This would appear to be where the problem
> occurs in that some code is added to the photograph for it to be
> identified
> when uploaded to the WLM server (this would make sense as the email
> recipient
> would then click on the thumbnail image in the email to download the
> hi-res
> image from the server). It seems that virgin.net & maybe some other ISPs
> see
> this embedded code as possibly malicious and therefore reject the email
> with
> the error message above.
> Some work needs to be done here. Has anyone else experienced the same
> problem and, more importantly have they resolved the issue.
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