You're welcome.
Resident protection means you have AVG running at all times.
You didn't say if you have email scanning enabled. If you do, uninstalling
AVG, rebooting, and reinstalling without the email scanning feature might
solve your problem.
Additional troubleshooting questions:
When did the problem begin?
Have you recently installed any programs?
Which firewall do you have installed?
Did you ever have any other AV programs or security suites installed?
Did your ISP automatically install an AV program or security suite?
Did your PC have any pre-installed AV program or security suite?
If so, which one(s)?
Consider this: Whenever a new error condition appears on your computer, it
is almost certain that there was some change to the computer soon before the
problem began.
Do a thorough check for malware, following all of the steps at one of these
Web pages.
Help with malware:
All MS-MVP Sites.
http://aumha.org/a/parasite.htm http://aumha.org/a/quickfix.htm http://www.elephantboycomputers.com/...moving_Malware http://mvps.org/winhelp2002/unwanted.htm http://inetexplorer.mvps.org/darnit.html http://www.mvps.org/sramesh2k/Malware_Defence.htm
Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315
So How Did I Get Infected Anyway?
For quite a few people it's by installing programs like Messenger Plus,
whose ads for malware don't identify the malware as such and try to convince
you that you owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.
-------
*Report back, please*
"Frustrated virgin user" <Frustratedvirginuser@xxxxxx>
wrote in message news:A84A6C69-C377-4A9C-B890-871704A131BE@xxxxxx
| Quote: |  | |
|
> Thanks Bob.
> I use AVG free but it makes no difference if I disable it/turn it off.
> The problem seems to lie with virgin.net due to their server blocking what
> it perceives as malicious code (because it is embedded in the photos to be
> uploaded to WLM).
> I don't quite understand what you mean by "resident protection running"
>
> "Bob" wrote:
> | Quote: | | | |
>> Which AV program do you have installed? If you have email scanning
>> enabled,
>> disable it. You don't need it as long as you have resident protection
>> running.
>>
>> "Frustrated virgin user" <Frustrated virgin
>> user@xxxxxx>
>> wrote in message
>> news:307FB119-6F9F-48C2-9496-0AA3682C336A@xxxxxx | Quote: | | | |
>> >I have recently had a long 'support' conversation with virgin.net
>> >regarding
>> > an error message I keep getting when sending a "photo email" using
>> > Windows
>> > Live Mail. Virgin are my ISP for the internet and I have email
>> > addresses
>> > with
>> > them ending virgin.net. The error code is reproduced below:
>> > An unknown error has occurred.
>> >
>> > Subject 'xxxxxxxxxx'
>> > Server Error: 554
>> > Server Response: 554 5.7.1 Requested action not taken: Message was spam
>> > or
>> > contained virus
>> > Server: 'mail.virgin.net'
>> > Windows Live Mail Error ID: 0x800CCC6F
>> > Protocol: SMTP
>> > Port: 25
>> > Secure(SSL): No
>> >
>> > In my discussion with virgin support the conclusion was reached that
>> > when
>> > a
>> > "photo email" is created there is a stage of "preparing photos" before
>> > the
>> > email is placed in the outbox. This would appear to be where the
>> > problem
>> > occurs in that some code is added to the photograph for it to be
>> > identified
>> > when uploaded to the WLM server (this would make sense as the email
>> > recipient
>> > would then click on the thumbnail image in the email to download the
>> > hi-res
>> > image from the server). It seems that virgin.net & maybe some other
>> > ISPs
>> > see
>> > this embedded code as possibly malicious and therefore reject the email
>> > with
>> > the error message above.
>> > Some work needs to be done here. Has anyone else experienced the same
>> > problem and, more importantly have they resolved the issue.
| | | | | >>
>> | | | | | | |
| | |