From the error message it would appear that the OP's problem is
clearly at the server level, not within his email client.
--
Gary VanderMolen, MS-MVP
"Bob" <bob@xxxxxx> wrote in message
news:3cGdnYIk2Lqk8LHVnZ2dnUVZ_oWdnZ2d@xxxxxx
| Quote: |  | |
|
> You're welcome.
>
> Resident protection means you have AVG running at all times.
>
> You didn't say if you have email scanning enabled. If you do, uninstalling
> AVG, rebooting, and reinstalling without the email scanning feature might
> solve your problem.
>
> Additional troubleshooting questions:
>
> When did the problem begin?
> Have you recently installed any programs?
> Which firewall do you have installed?
> Did you ever have any other AV programs or security suites installed?
> Did your ISP automatically install an AV program or security suite?
> Did your PC have any pre-installed AV program or security suite?
> If so, which one(s)?
>
> Consider this: Whenever a new error condition appears on your computer, it
> is almost certain that there was some change to the computer soon before
> the problem began.
> Do a thorough check for malware, following all of the steps at one of
> these Web pages.
> Help with malware:
> All MS-MVP Sites.
> http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
> http://www.elephantboycomputers.com/...moving_Malware
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/darnit.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>
> Unexplained computer behavior may be caused by deceptive software.
> http://support.microsoft.com/kb/827315
>
> So How Did I Get Infected Anyway?
> For quite a few people it's by installing programs like Messenger Plus,
> whose ads for malware don't identify the malware as such and try to
> convince
> you that you owe it to the author. See also:
> http://www.wilderssecurity.com/showthread.php?t=27971
> Don't ever do a "default" install of anything. Always choose Custom and
> see
> what else is being carried along. Don't install any extras you're not sure
> of.
> -------
> *Report back, please*
>
> "Frustrated virgin user" <Frustratedvirginuser@xxxxxx>
> wrote in message
> news:A84A6C69-C377-4A9C-B890-871704A131BE@xxxxxx | Quote: | | | |
>> Thanks Bob.
>> I use AVG free but it makes no difference if I disable it/turn it off.
>> The problem seems to lie with virgin.net due to their server blocking
>> what
>> it perceives as malicious code (because it is embedded in the photos to
>> be
>> uploaded to WLM).
>> I don't quite understand what you mean by "resident protection running"
>>
>> "Bob" wrote:
>> | Quote: | | | |
>>> Which AV program do you have installed? If you have email scanning
>>> enabled,
>>> disable it. You don't need it as long as you have resident protection
>>> running.
>>>
>>> "Frustrated virgin user" <Frustrated virgin
>>> user@xxxxxx>
>>> wrote in message
>>> news:307FB119-6F9F-48C2-9496-0AA3682C336A@xxxxxx
>>> >I have recently had a long 'support' conversation with virgin.net
>>> >regarding
>>> > an error message I keep getting when sending a "photo email" using
>>> > Windows
>>> > Live Mail. Virgin are my ISP for the internet and I have email
>>> > addresses
>>> > with
>>> > them ending virgin.net. The error code is reproduced below:
>>> > An unknown error has occurred.
>>> >
>>> > Subject 'xxxxxxxxxx'
>>> > Server Error: 554
>>> > Server Response: 554 5.7.1 Requested action not taken: Message was
>>> > spam or
>>> > contained virus
>>> > Server: 'mail.virgin.net'
>>> > Windows Live Mail Error ID: 0x800CCC6F
>>> > Protocol: SMTP
>>> > Port: 25
>>> > Secure(SSL): No
>>> >
>>> > In my discussion with virgin support the conclusion was reached that
>>> > when
>>> > a
>>> > "photo email" is created there is a stage of "preparing photos" before
>>> > the
>>> > email is placed in the outbox. This would appear to be where the
>>> > problem
>>> > occurs in that some code is added to the photograph for it to be
>>> > identified
>>> > when uploaded to the WLM server (this would make sense as the email
>>> > recipient
>>> > would then click on the thumbnail image in the email to download the
>>> > hi-res
>>> > image from the server). It seems that virgin.net & maybe some other
>>> > ISPs
>>> > see
>>> > this embedded code as possibly malicious and therefore reject the
>>> > email
>>> > with
>>> > the error message above.
>>> > Some work needs to be done here. Has anyone else experienced the same
>>> > problem and, more importantly have they resolved the issue.
>>>
>>>
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